What are the responsibilities and job description for the Content Specialist Job at Figma in Van Nuys position at Figma?
A company is looking for a Content Specialist, Product Support.Key ResponsibilitiesBuild and maintain the knowledge management strategy, including an internal knowledge baseEnhance knowledge sharing and creation within the Product Support organization and cross-functional teamsDevelop internal and external communications, including newsletters, knowledge base articles, and FAQsRequired Qualifications3 years of experience in support environments with a focus on content production or knowledge managementAbility to prioritize and manage complex projects effectivelyExperience writing about products or services for diverse audiencesStrong project management skillsExperience in fast-paced support environments is a plus
