What are the responsibilities and job description for the Client Service Representative position at FIJI CONSTRUCTION, INC?
About us
FIJI CONSTRUCTION, INC is a small business in Cary, IL. We are agile, fun, professional and our goal is to Put you on a challenging and rewarding career path that could change your life..
Our work environment includes:
***COMMON SENSE***
- Modern office setting
- Food provided
- Work-from-home days
- Modern office setting
- Growth opportunities
Job Overview:
We are seeking a highly motivated and experienced Customer Success Manager to join our team.
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients.
Your primary goal will be to ensure customer satisfaction, drive product adoption, and maximize customer retention.
Responsibilities:
- Serve as the main point of contact for assigned customer accounts
- Develop a deep understanding of our customers' business needs and goals
- Provide proactive guidance and best practices to customers to optimize their use of our software
- Conduct regular check-ins with customers to assess their satisfaction and address any concerns
- Collaborate with cross-functional teams including sales, marketing, and product development to ensure customer success
- provide insights to drive product improvements
- Manage customer expectations and coordinate resolution efforts
Experience:
- Proven experience in a customer-facing role
- Previous Smiling Experience
- communication skills
- Ability to build rapport and maintain long-term relationships with customers
If you are passionate about delivering exceptional customer service, driving customer success, and thrive in a fast-paced environment,
SIMPLY SUBMIT A RESUME and let's see what happens. Good Luck!
Job Types: Full-time, Part-time, Internship
Pay: $38,000.00 - $55,000.00 per year
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Happy hour
- Health insurance
- Paid time off
- Paid training
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
- Employee stock purchase plan
- Performance bonus
- Quarterly bonus
- Yearly bonus
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $38,000 - $55,000
