What are the responsibilities and job description for the Application Engineer position at Filamatic?
Application Engineer
Packaging Machines / Assembly Machines / Industrial Machinery
As an Application Engineer, you work as a bridge between customers and engineering team using customer input and sales information to configure and cost the best packaging solution for customers. Being the primary technical resource for the field sales force you are responsible for actively driving and managing the technology evaluation stage of the sales process. You will work in conjunction with the sales and engineering teams as the key technical advisor and product advocate. The Application Engineer must be able to identify and provide reliable solutions for all technical issues through all stages of the sales process and be able to establish and maintain strong relationships throughout the sales cycle.
Responsibilities
- Articulate technology and product positioning to both business and technical users – verbally, and in written proposal format.
- Develop & maintain expert level of product knowledge and application.
- Listen, understand, and convey customer requirements.
- Provide technical support and expertise to customers, e.g. respond to functional and technical elements of RFIs/RFPs, testing applications, or customer feedback.
- Complete proposals on time, ideally meeting customer expectations on technical and commercial merits.
- Leads discussion within the applications team on the best configuration to meet customer requirements.
- Provide design and specification development support to consultants, integrators, distributors, & partners.
- Conduct product testing, when applicable, to aid in baselining system performance.
- Perform technical/ product training for salespeople, and engineers at targeted accounts.
- Assist in the design and development of new products and tools consistent with the company objectives.
- Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in company approved databases
- Acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions to help future growth
- Aide in resolution of customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives, when needed.
Requirements
- BA/BS in Engineering, Technical Field required.
- Minimum five (5) years’ related work experience required.
- Review customer technical specifications and requirements in preparation for the development of system concepts, costs, risk assessments, and proposal documents.
- Mechanical engineering expertise and ability to understand moderately complex customer requirements to generate a conceptual solution that successfully leads us towards a winning bid. Customer problems may have no standard or previous solution.
- Ability to write and distribute both budgetary and firm proposals to address customer RFQs.
- Experience in quoting, sales, and/or customer interaction.
- Knowledgeable with packaging equipment or packaging systems.
- Technical Expertise – application testing & reporting.
- Lead early Project Kickoff meeting and attend early Project Design Reviews to ensure conformance to “As Sold” Scope of Work.
- Problem-Solving & Analytical Abilities -
- Proficient in Microsoft Office & AutoCAD.
- Maintaining specific AE related fields in company CRM.
- Ability to read and understand mechanical design drawings.
- Strong communication, Interpersonal, organizational, and time management skills
- Must be flexible and tolerant of changing priorities, must be very client centric.
- Ability to work individually and with a team
- Must be available to work/travel some weekends
- Understanding of cost structures as applied to building of standard and custom systems
- Knowledge of AutoCAD, or SolidWorks
- Ability to generate line layouts using AutoCAD
- Customer Service or Sales Support experience
- Project Management skills
- 20-25% of the time traveling throughout the year to different tradeshows, conferences, and customers (sales, demos, training) that may occur in the evenings or during the weekends.
Compensation and Benefits
Salary Range: $100,000 - $120,000 per year
Benefits: Excellent benefits package that allows you to accrue 3 weeks of annual vacation, 10 paid holidays, 401K, Parental Leave, Medical (3 different plan options), Dental, Vision, among some of our benefit offerings. Eligibility for insurance is the first of the month following 30 days of employment and 60 days for our 401K plan.
About Us
Filamatic, a division of National Instrument, LLC, is a leading manufacturer of industrial packaging machinery for the Pharmaceutical, Biotech, Diagnostic and Cannabis Industries. Our success over the last 70 years is attributable to exceeding customer expectations by providing products and services which offer a superior value proposition, creating a great working environment for our employees, hiring exceptionally qualified staff, and driving continuous process improvement.
Our Values represent the lens we use when making decisions that impact the company, employees, and our customers. Each person we add to our organization should reinforce these values. We seek out individuals who support/embrace these values. Filamatic’s core values are: Ethical, Trust/Respect, Team-Oriented, Continuous Improvement, Adhere to the ‘Golden Rule’, Excellence, Customer-Centric, and focus on Health, Safety and Environment. To learn more about the exciting work of Filamatic, please visit our website at www.filamatic.com and check out our capabilities on our YouTube video: https://youtu.be/ZKUhBt20GuU.
Employment opportunities are contingent on successfully completing a background check, drug test and physical as applicable based on the position.
Equal Opportunity Employer
National Instrument dba Filamatic is an equal opportunity employer. National Instrument dba Filamatic does not discriminate in employment with regard to actual or perceived race, color, creed, religion, national origin, citizenship status, ancestry, age, sex or gender(including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.
Salary : $100,000 - $120,000
