What are the responsibilities and job description for the IT Support Analyst position at Filevine?
About Filevine
Filevine is a rapidly growing legal technology software company that is pioneering a new
way of managing complex requirements and tasks, saving our users valuable time,
improving productivity and efficiency, and driving a higher level of customer satisfaction by
improving communications. Filevine is known for powerful analytics, innovative
organizational science, and world-class user experience. The company has an extraordinary
team of passionate professionals who love working together to help organizations thrive.
Our Mission
Provide internal IT support functions to support Filevine’s end users and business goals,
enabling users and teams to perform their job functions efficiently and securely. These goals
include taking reasonable measures to avoid a significant regulatory failure, compliance
violation or a material data breach.
Job Summary
The IT team is looking for an IT professional to join our team in the SLC office as an IT Help Desk Administrator. You will report to our IT Manager and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives.
We pride ourselves on providing excellent IT service to our end-users, so having customer service at the forefront of everything you do is important. You'll be dedicated to seeking out and learning new technologies and solutions that can add new value to the corporation and the team. There will also be project management aspects to this role, so your ability to organize and prioritize without daily oversight is vital.
Responsibilities
and other terms and conditions of employment are based upon the ability to perform
the job. Equal-employment opportunities are provided to all applicants and employees
without regard to race, creed, religion, color, age, national origin, sex, disability,
veteran status, or other legally protected class. Filevine is committed to providing
reasonable accommodations for qualified individuals with disabilities. If you need
assistance or accommodation due to disability, or if you have concerns related to
Filevine's equal employment opportunities, you may contact us at legal@filevine.com
Filevine is a rapidly growing legal technology software company that is pioneering a new
way of managing complex requirements and tasks, saving our users valuable time,
improving productivity and efficiency, and driving a higher level of customer satisfaction by
improving communications. Filevine is known for powerful analytics, innovative
organizational science, and world-class user experience. The company has an extraordinary
team of passionate professionals who love working together to help organizations thrive.
Our Mission
Provide internal IT support functions to support Filevine’s end users and business goals,
enabling users and teams to perform their job functions efficiently and securely. These goals
include taking reasonable measures to avoid a significant regulatory failure, compliance
violation or a material data breach.
Job Summary
The IT team is looking for an IT professional to join our team in the SLC office as an IT Help Desk Administrator. You will report to our IT Manager and help support the SLC office and our remote workforce while working closely with the broader IT team on all global initiatives.
We pride ourselves on providing excellent IT service to our end-users, so having customer service at the forefront of everything you do is important. You'll be dedicated to seeking out and learning new technologies and solutions that can add new value to the corporation and the team. There will also be project management aspects to this role, so your ability to organize and prioritize without daily oversight is vital.
Responsibilities
- Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
- Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
- Provisioning system access
- Setting up and configuring user workstations
- Managing hardware inventory and asset shipping logistics
- Assisting with first-day IT onboarding sessions
- Handling access termination
- Coordinating all related IT communications throughout these processes
- Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
- Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
- Provide AV support for company-wide meetings/events and after-hours emergency on call support
- 2-3 years of experience in a fast-paced, corporate IT environment
- Advanced knowledge of the macOS ecosystem and Windows
- Advanced proficiency in MDM solutions (bonus points for certifications)
- Advanced proficiency working with core IT systems and other IT management tools
- Experienced working with ticketing or helpdesk systems
- Experienced with troubleshooting AV and conferencing equipment
- Ability to think critically, communicate well, and take initiatives
- Clear understanding of networking infrastructures, terminology, and hardware
- Clear understanding of standard corporate security practices (bonus points for security certifications)
- Associates in Computer Science
- Certifications including networking are preferred : A , Network
- Competitive compensation and benefits package
- Open office working atmosphere
- Laptop upon hire
- Opportunity to learn from a dedicated leadership team
- Dynamic, rapidly-growing company focused on helping everyone thrive
and other terms and conditions of employment are based upon the ability to perform
the job. Equal-employment opportunities are provided to all applicants and employees
without regard to race, creed, religion, color, age, national origin, sex, disability,
veteran status, or other legally protected class. Filevine is committed to providing
reasonable accommodations for qualified individuals with disabilities. If you need
assistance or accommodation due to disability, or if you have concerns related to
Filevine's equal employment opportunities, you may contact us at legal@filevine.com
