Scheduler

Job Summary:

We are seeking a dynamic and experienced Dispatcher/Scheduler to manage our dispatch operations and ensure the efficient scheduling and execution of company service appointments. The Dispatcher/Scheduler will play a key role in coordinating our field technicians, managing service requests, optimizing routes, and maintaining outstanding customer service standards. This position offers an exciting opportunity for a detail-oriented individual with strong organizational and leadership skills to contribute to the success and growth of our company.

Key Responsibilities:

 Manage and oversee dispatching operations, including scheduling service appointments, coordinating field technicians, and optimizing routes for efficiency.

 Ensure timely and accurate communication with customers regarding service appointments, updates, and any changes to scheduling.

 Monitor technician performance and productivity, providing guidance and support as needed to ensure service quality and customer satisfaction.

 Collaborate with the operations team to prioritize service requests, allocate resources effectively, and maintain service standards.

 Maintain systems for tracking service requests, technician availability, and job statuses to ensure accurate record-keeping and reporting.

 Resolve scheduling conflicts, emergencies, or customer issues in a timely and professional manner.

 Continuously evaluate and improve dispatching processes and procedures to enhance efficiency, productivity, and customer service.

 Provide guidance on best practices, customer service protocols, and operational procedures.

 Ensure that quotes are generated accurately, updating existing services as per training process, enhancing existing information, and ensuring accuracy of accounts.

 Must be able to be cross-trained and fill in for another department when needed.

 Quote deficiencies found on your jobs with as needed assistance from QSM.

Experience:

 Proven experience in dispatching and scheduling, preferably in the service or maintenance industry.

 Strong organizational and multitasking skills, with the ability to prioritize tasks and manage competing priorities effectively.

 Excellent communication and interpersonal skills, with the ability to collaborate effectively with team members, technicians, and customers.

 Detail-oriented mindset with a focus on accuracy and quality in all aspects of work.

 Proficiency in computer systems and software applications, including dispatching software, scheduling tools, and Microsoft Office Suite.

 Ability to remain calm under pressure and make sound decisions in fast-paced and high-pressure situations.

 Knowledge of grease trap systems, restaurant fire safety, and environmental regulations is a plus.

 Skills typically required for this role include attention to detail, strong communication skills, proficiency in accounting software, ability to prioritize and meet deadlines, and a customer-focused mindset.

Working Conditions:

• Full-time position, Monday to Friday

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• Commuter assistance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Dispatching: 3 years (Required)

Ability to Commute:

• Brooklyn, NY 11207 (Required)

Work Location: In person

Salary : $21 - $24