What are the responsibilities and job description for the Customer Service Representative (Seasonal Position) position at Fimco Industries?
Job Description
Job Description
FT and PT Seasonal Positions Available
Customer Service and Sales Representative Position Summary :
The Customer Service and Sales Representative is responsible for focusing on current customer growth, as well as new customer acquisition and receiving, investigating, and responding to all customer inquiries regarding shipments, products, and complaints.
Customer Service and Sales Representative Essential Duties and Responsibilities :
Understand our business from manufacturing to marketing to customer service / sales by developing a strong and in-depth knowledge of the company’s products and our position in the channels we serve
Receive and enter phone and fax orders as well as make changes to or cancel orders / backorders
Initiate orders for replacement parts and / or for correcting errors (shortages, wrong item shipped, etc.)
Contact current and potential customers through, but not limited to phone calls and email
Fill out forms, determine changes for service requested
Track weekly, monthly, quarterly, and yearly performance sales metrics
Handle customers in a professional manner
Communicate with other departments as needed to resolve customer inquiries, updates, and / or complaints
Remains knowledgeable and up-to-date on current and new products
Interacts with customers via telephone or email to provide support and information on products, orders, returns, and / or shipments
Ensures that appropriate actions are taken to resolve customer problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Assist outside sales staff with administrative tasks, customer follow-up, etc.
Other duties, as assigned
Customer Service and Sales Representative Education and Experience :
High School Diploma (or GED or High School Equivalence Certificate)
Bachelor’s degree a plus
Minimum 2 years of sales and customer service experience
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