What are the responsibilities and job description for the Inside Sales Representative position at Fimco Industries?
Inside Sales Representative Summary: The Inside Sales Representative is responsible for servicing customers by taking orders over the telephone and at the counter for replacement parts and new equipment. Enter orders into the system, pull and ship the orders, and provides after-sales service. Responsibilities also include purchasing activities, order/receiving processes, and data change input. The successful candidate requires strong organizational skills and the ability to work independently and with others.
Inside Sales Representative Essential Duties and Responsibilities:
- Receive, identify needs, and fill telephone orders for parts
- Advise customers on substitution or modification of parts when identical replacements are not available
- Order parts for in-house assembly as well as stock inventory for the location to necessary levels
- Control inventory levels, both in and out of the facility
- Read catalogs or computer displays to determine replacement part stock numbers and prices
- Examine returned parts for defects, and exchange defective parts or refund money
- Determine replacement parts required according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Fill customer orders from stock.
- Check-in daily shipments via UPS, LTL, & Speedee
- Assist with purchasing activities
- Provide support to the outside sales personal
- Provide technical assistance to customers on the operation of parts, electronics, & equipment.
- Train new employees
- Other duties as assigned
Inside Sales Representative Experience and Education:
- Minimum High School Diploma (or GED or High School Equivalence Certificate)
- One to two years of sales experience is a plus
