What are the responsibilities and job description for the Client Services Representative position at FINANCIAL CARRIER SERVICES LLC?
About the Role:
As a Client Services Representative at Financial Carrier Services LLC, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for our clients and will be responsible for addressing their inquiries and concerns in a timely and professional manner. Your main goal will be to ensure that our clients are satisfied with our services and that their needs are met.
Minimum Qualifications:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Dependable with exceptional attendance and time management skills.
Preferred Qualifications:
- Experience in customer service or related field.
- Industry knowledge of transportation, factoring and finance preferred.
- Bilingual (Spanish/English) preferred.
- Active listener with the ability to effectively handle complaint calls, understanding client needs and leaving call with client satisfaction and or action plan that’s met.
Responsibilities:
- Responding to client inquiries via phone, email, and chat in a timely and professional manner
- Providing accurate information about our services and products to clients
- Resolving client complaints and concerns in a satisfactory manner
- Maintaining accurate client records and updating them as necessary
- Collaborating with other departments to ensure that client needs are met
Skills:
As a Client Services Representative, you will use your excellent communication and interpersonal skills to provide exceptional customer service to our clients. You will also use your multitasking and prioritization skills to manage multiple client inquiries and concerns simultaneously.