Relationship Banker - Lawrence Branch

POSITION TITLE: Relationship Banker

REPORTS TO: Branch Manager

DEPARTMENT: Retail Operations

PAY GRADE: 8

FLSA STATUS: Non-Exempt

LOCATION: 7101 East 56th St., Indianapolis, IN 46226

What success looks like during the first three months

• Completion of FiCEPs certification within the first 6 months of employment.
• Become a Licensed Indiana Notary within the first 6 months of employment.
• Should display a high level of service to members during Inbound and outbound calls.
• Demonstrates effective relationship building skills and knowledge of member experience process.
• Displays knowledge of, and alignment with, core values in all interactions
• Shows aptitude in opening new accounts, inputting loan applications,
• Begin Home Equity Loans training

PURPOSE: The primary purpose of this position is to fulfill Financial Center First CU’s vision of inspiring financial wellness. The position must deliver high quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act.

This role is responsible for building and maintaining member relationships. Serving our members by deepening relationships; processing loan requests, opening new accounts, maintaining existing accounts, cross selling products and services to help members achieve their financial goals, all whilst providing an exceptional member experience.

ESSENTIAL DUTIES:

• Proactively identify opportunities to grow and deepen member relationships through outbound/inbound calls, pre-set appointments, branch traffic, disciplined sales process, follow-up, sourcing referrals from members, credit union employees and partners.
• Process consumer loan requests; provide all necessary loan product information, accurately complete loan application, accurately disburse loan according to requirements, cross sell additional products and services, meeting time and accuracy requirements
• Provide general financial literacy principles regarding savings plans and preparation of realistic personal budgets
• Responsible for recommending or referring all Credit Union and CUSO products and services to members, that will benefit the member’s financial life
• Process new account requests and provide all necessary product information. Accurately complete account application and all related documents. Assess financial lifestyle and needs of the member with a focus on offering additional Credit Union and CUSO products, that will benefit the member’s financial life
• Educates members on electronic and automated service options
• Adheres at all times to applicable policies, including, check cashing, identification and security
• Participate in community events supported by the Credit Union
• Performs other special projects and tasks as requested by supervisor.

REQUIRED BACKGROUND:

• Two years successful sales and service experience at a financial institution or equivalent
• High school diploma or GED

• Possess and demonstrate strong sales skills and achieving assigned sales goals
• Must feel comfortable working in a high volume/traffic environment
• Must be able to understand and explain products and services, loan policy and procedures within 90 days

• Must be able to achieve proficiency on relevant Credit Union systems within 90 days

• Proficient in Microsoft Office
• Must be accurate and attentive to details. Be professional and courteous, neat in appearance and patient in dealing with the members and other employees
• Must have average knowledge of fundamental arithmetic
• Should have basic knowledge of and skills in using a computer, calculator and other standard office equipment. Must also be able to work in a Windows based environment on a PC
• Bilingual in English and Spanish is a plus

WORK ENVIRONMENT: The work requires physical mobility within the general work area, prolonged standing within a fairly small work area, and long periods of intense concentration, continual communication with members, repetitive tasks and a high level of attention to security. May be temporarily or permanently transferred to another Center as required.