Warehouse/Fulfillment Associate - Excellent Benefits-4 weeks vacation!

The Operations team is responsible for the execution and success of our D2C member experience and B2B supply chain. This team covers all backend operations from order to results delivery for our food products and home testing kits; and retail product supply chain. This includes inventory & fulfilment, vendor management & performance, and testing data analysis. We bridge the gap between member expectations and lived experience. Our team is innovative, driven and passionate about ZOE’s mission to improve the health of millions.

About the role

The Fulfillment Associate role is crucial in ensuring that our customers receive their orders with speed and care. This entry-level position provides an opportunity to develop valuable skills in strategic execution, data-driven improvements, and team collaboration. If you’re detail-oriented, enjoy working in a team environment, and want to be part of a company that prioritises inclusion and growth, we encourage you to apply.

• • Complete assigned tasks with accuracy, closely following instructions and timelines while maintaining high standards.

• • Take pride in personal deliverables, ensuring that each order is handled with quality and care.

• • Escalate issues proactively and propose simple, thoughtful solutions to keep operations running smoothly.

• • Use performance metrics to gauge progress, working with managers and team members to understand key metrics that drive success.

• • Engage in basic data analysis to identify process improvements and help create a better experience for our customers.

• • Regularly ask questions to deepen your understanding of fulfillment metrics and the “why” behind our processes.

• • Practice active listening, empathy, and teamwork with colleagues, appreciating the diverse perspectives and ideas each person brings.

• • Ask thoughtful questions and provide input to improve team processes and solve common issues.

• • Seek and offer feedback to learn and grow in your role, contributing to a positive, collaborative, and inclusive team culture.

• • Support the wider Ops team with ad hoc tasks related to the wider supply chain and results pipeline

• High school diploma or equivalent.
• No prior experience required; experience in warehousing or fulfillment is a plus.
• Strong attention to detail, basic math skills, and the ability to follow instructions accurately.
• Flexibility to work various shifts, including weekends and holidays, as needed.
• Ability to work collaboratively as part of a team.
• Motivation to continuously improve and develop within the role.

This is an on-site role based at our conveniently located warehouse in Canton, Massachusetts. You'll enjoy a consistent Monday-to-Friday schedule (8 AM–4 PM), with occasional weekend support to meet business needs. Please note that relocation assistance is not available for this position.