Wanigas Intern

Description

Job Title: Teller (Part Time Intern)

Department: Member Service

Reports to: Assistant Sales Manager

Hours per Week: 24 – Hourly Position

Pay Range: $14.00/hr.

Position Summary:

To provide exceptional, high-quality service and direct the delivery of products/services through sales efforts through face to face and drive thru services. Must be a team player with a can-do-attitude, display a high level of integrity, and possess excellent interpersonal and member service skills.

Essential Function and Responsibilities:

The Bank Teller will complete deposits, withdrawals, and other financial interactions while providing excellent customer service to all customers. This includes, but is not limited to:

Primary Responsibilities:

· Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, money orders, disbursements, and check cashing

· Explain, promote, and cross sell the products and services the Credit Union offers.

· Know and understand the policies and procedures of the Credit Union and able to explain them to the members.

· Balance cash drawer, coin, currency and checks to source documents and the Episys totals at the end of each shift.

· Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.

· Accepts deposits, confirming accuracy of transaction.

· Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.

· Maintains a work area that ensures the safety of all negotiables and confidential records.

· Follow proper cash handling procedures.

· Be proficient in using the Symitar system.

· Load and unload cash recycler and ATM's (in the Credit Union).

· Examine checks for endorsements and negotiability to determine what, if any, hold is needed.

· Respond to member's requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.

· Receive information pertaining to member's accounts and route to proper person. Give professional, friendly, accurate service to all members.

· Follow teller Standards with all members

· Provide SPARK! Member service, have strong communication skills (verbal and written) and be

able to find solutions to difficult problems.

· Understand and can comply with all Federal and State laws and regulations including the Bank Secrecy Act, Patriot Act, Military Lending Act, Office of Foreign Asset Controls, FCRA, Graham Leach- Bliley, and all applicable lending regulations.

· Perform other duties as assigned.

Requirements

Qualifications:

· Must be actively enrolled in school

· Strong attention to detail and accuracy and have multi-tasking capabilities

· Ability to adhere to internal policies as well as external policies and regulations set forth by the NCUA

· Proficient in computer skills including but not limited to Microsoft products

· Be adaptable to change and embrace SPARK! service standards

· Excellent oral communication skills

Skills and Abilities:

· Must be able to learn our products and services and identify in what circumstances they can cross- sell our products and services to our member on a consistent basis

· Must be flexible, adapt to change, problem solve and be multi- task oriented.

· Must be able to work in a fast paced environment and exhibit a professional demeanor throughout every transaction.

· Must have good computer skills and be detail oriented and thorough on paperwork.

· Ability to operate customary office machines such as photocopier, fax, and phone system.

Interpersonal Skills:

· Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Education:

· High School Diploma, GED equivalency or higher

Mathematical Skills

• Ability to calculate figures and amounts such as add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Salary : $14 - $0