What are the responsibilities and job description for the Chromebook Management Remote position at financial services?

Job Description

Chromebook Management

Remote 6 weeks

Remote

Open $$’s

TECHNICAL STACK

Script Development : NodeJs
Frontend Development : ViteJs
Cloud Hosting : Google Cloud Run

Level 0

Self Support

Users can retrieve information via the knowledge base and FAQs provided.

24hrs

Level 1

Basic Support

Support for basic customer issues includes resolving usage problems, and questions that cannot be handled via self-support.

If unresolved, the issue will be escalated to the troubleshooting level.

24hrs

Level 2

Troubleshooting

Assess and address issues beyond the scope of basic support. Any technical issues that need technical support will be handled at this level

If unresolved, these incidents are escalated to Expert support.

48hrs

Level 3

Expert Support

Expert support handles issues requiring code-level adjustments, new developments, and security and infrastructure-related concerns.

72hrs

In the table above, "response time" refers to the duration required to provide a final update on whether the issue is resolved, escalated to a higher level, or to assess the issue and communicate the next steps.

ACCEPTANCE CRITERIA

The project will be considered successful if the following criteria are met :

The script successfully imports Chromebook serial numbers and Asset IDs in bulk into the ZTE portal.

The script integrates seamlessly with the client’s White Glove deployment processes and tools.

The UI is user-friendly, and intuitive, and works across required devices and browsers.

The script and UI include appropriate security features, including data validation and protection of sensitive data.

DELIVERABLES

The following Deliverables will be associated with this project :

A fully developed and tested script that allows the bulk import of Chromebook serial numbers and Asset IDs into the ZTE portal, bypassing Google’s current limitations.

A user-friendly interface designed and implemented for the client’s White Glove deployment team to easily interact with the script and manage the bulk import process.

Detailed guides and instructions for script and UI, including deployment steps, user instructions, and troubleshooting tips.

Documentation detailing the security safeguards, error handling, and compliance with data privacy policies incorporated in the script and UI.

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