What are the responsibilities and job description for the Digital Channels & Payment Supervisor position at Financial Staffing LLC?
Digital Channels & Payments Supervisor
HYBRID SCHEDULE
PRIMARY FUNCTION
Manage day-to-day operations of payment processing, including ACH entries, wire transfers, remote deposit capture, mobile deposit, real-time payments, and more. Ensure accurate and efficient processing of all transactions.
Lead team processing ACH, Wires, mobile deposit, remote deposit payments transactions. This team also processes Positive Pay entries and performs setup and client support of Treasury Management clients within various software programs. FedNow and RTP will be added to the payment’s options. This team acts as an escalation team to help with customer support of online and debit card products.
In addition to payments processing, this person will assist in supporting the bank’s mobile applications, third party connections such as Intuit, commercial online banking, and some debit card program attributes.
This person will provide high level of customer support and responsive service to both customers and Bank personnel as well as vendors.
This team includes personnel who work in a variety of locations and offices, including hybrid work from home. This person must be effective at managing a team utilizing remote communications tools including but not limited to phone, email, Microsoft Teams, text message as well as face to face.
ESSENTIALDUTIES AND RESPONSIBILITIES
- Must be detail oriented and possess verbal and numeric aptitudes and strong customer service skills.
- Must be able to communicate clearly on the telephone and via email.
- Manages all aspects of online banking, mobile banking, Treasury Management back office set up and support.
- Respond to all customer service inquiries, providing a full range of professional, technical and general support to customers and Bank personnel for electronic banking services.
- Develop procedures for applications and technical assistance. Create and update internal and external training materials, customer agreements, and procedures for all aspects of electronic banking.
- Participate in the development of policies related to the department.
- Work with internal and external resources to maintain compliance with applicable regulations with regards to Digital Banking services.
- Monitor all payment processing to ensure timely posting and delivery of funds. Work with internal departments and third parties to resolve issues.
- ACH originator monitoring for NACHA compliance.
- Prepare Board reporting.
- Compile Audit and Exam requested materials.
- Maintain expert knowledge of Treasury Management products and technology platforms.
- Maintains strict confidentiality of customer information at all times.
MANAGERIAL LEADERSHIP
KNOWLEDGEAND EXPERIENCE REQUIRED
EDUCATION : Bachelor’s degree in Finance, Business Administration, or a related field.
LICENSES OR CERTIFICATIONS REQUIRED : AAP or related certification preferred.
RELATED WORK EXPERIENCE : Five (5) years banking experience in several different operations, treasury management, digital banking and risk management areas or related experience. Two (2) years management / supervisory experience preferred.
