What are the responsibilities and job description for the Collector II (Hybrid) position at Financial Staffing Resources, Ltd.?
Company Description
FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.
Job Description
Credit Union is seeking a Collector II. This position will preserve the credit union's assets by managing delinquent accounts, collecting overdue loan payments, recovering collateral, training and supporting other collectors, disposing of repossessed collateral, and filing bankruptcy claims.
Essential Functions & Responsibilities
- Contact delinquent accounts via phone, mail, and electronic communication.
- Analyze the financial situations of delinquent borrowers and take appropriate action to bring accounts current.
- Conduct skip tracing for accounts when traditional communication methods are unsuccessful.
- Review accounts for potential workout situations or collection extensions that meet established requirements.
- Initiate repossession of collateral when efforts to bring the loan current are unsuccessful.
- File bankruptcy claims and provide necessary follow-up.
- Prepare and forward required documentation to attorneys for legal action against members when necessary.
- Inform management of trends in loan underwriting contributing to delinquent or charged-off loans.
- Perform other duties as assigned.
Performance Measurements
- Maintain the credit union's charged-off and delinquent accounts within acceptable levels.
- Maximize the collection and recovery of credit union assets from delinquent and charged-off accounts.
- Ensure all collection activities are conducted legally and adhere to credit union policies, procedures, and relevant regulations.
- Keep management informed about operational issues impacting the credit union's collection efforts.
- Be punctual and prepared to work during scheduled hours.
- Proactively review accounts, collaborate with members to address delinquencies, and treat members with respect and dignity.
Qualifications
Experience
- Three to five years of similar or related experience in full cycle collections in a financial institution.
Education
- High school diploma or GED equivalent.
Interpersonal Skills
- High degree of personal contact with internal and external parties for conflict resolution, relationship building, and collaboration.
- Discussions require confidentiality, discretion, diplomacy, and tact.
Additional Information
Compensation: $50-55K Incentives with a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Hybrid work flexibility with occasional in-office responsibilities.
- A dynamic, supportive work environment that values expertise and collaboration.
