Director Collections -Hybrid

Company Description

FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry.  Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

Job Description

Position Overview:
As the Collections Director, you will safeguard the credit union's assets through effective collections strategies, delinquent loan management, and team development. You will oversee daily operations in areas such as real estate, charge-offs, bankruptcy, repossession, remarketing, and other delinquent loan activities, ensuring compliance with regulatory requirements and fostering a cohesive, high-performing team. This hybrid role offers the opportunity to work from home after training is completed, with occasional attendance in the Dallas office as needed. Must be local to DFW. 

Key Responsibilities:

• Portfolio Management: Analyze delinquency portfolios, identify risks, and develop strategies to reduce charge-offs and delinquencies.
• Collections Oversight: Manage recovery actions, including legal processes, bankruptcies, repossessions, and claims, ensuring all accounts are handled accurately.
• Regulatory Compliance: Train staff and ensure compliance with all legal and regulatory standards related to collections.
• Reporting & Analysis: Provide regular updates to management on delinquency trends, loan loss allowances, and other critical metrics.
• Policy Development: Update collections policies and procedures to align with regulatory requirements and industry best practices.
• Post Charge-Off Management: Oversee post-charge-off processes, including credit reporting and the use of E-Oscar systems.
• Loss Mitigation: Negotiate and administer loss mitigation strategies, including loan modifications and refinancing, per credit union policies.
• Team Leadership: Set productivity goals, conduct performance reviews, and provide coaching to build a motivated and skilled collections team.
• Additional Duties: Perform other job-related tasks as assigned.

Performance Metrics:

1. Maintain charge-offs and delinquent accounts within established business plan goals.
2. Maximize recovery of assets from delinquent and charged-off accounts.
3. Build and maintain a well-trained, cohesive, and motivated team.
4. Ensure compliance with all legal and internal policy standards.
5. Deliver timely and accurate service to members and associates.
6. Develop recommendations to improve efficiency and enhance policies.

Qualifications

Experience:
5 years of experience in collections or a related field.

Education:
High school diploma or equivalent required.

Skills:

• Strong leadership, verbal, and written communication abilities.
• Proficiency in Microsoft Office and basic statistical/data analysis.
• Knowledge of state and federal collection laws, including FDCPA and FCRA.
• Ability to work independently and collaboratively with a team.

Additional Information

• Hybrid work flexibility with occasional in-office responsibilities.
• Competitive comp plan with a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• A dynamic, supportive work environment that values expertise and collaboration.