Personal Banker / MSR

Company Description

FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry.  Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.

Job Description

oin Our Team as a Personal Banker!

Are you passionate about helping people and delivering exceptional service? Do you thrive in a fast-paced, customer-focused environment? If so, we want to hear from you!

As a Personal Banker, you'll be the face of our organization, working directly with members to provide personalized financial solutions, answer questions, and ensure their needs are met with care and professionalism.

What You'll Do:

💡 Connect & Grow:

• Identify opportunities to cross-sell our financial products and services that meet member needs.
• Participate in sales development activities to enhance your skills and contribute to organizational success.

📞 Be the Go-To Contact:

• Respond to member inquiries via phone, email, and chat in a friendly, professional manner.
• Resolve complaints promptly, follow up as needed, and maintain active participation in call queues.

🏦 Support Financial Transactions:

• Assist with opening and closing accounts, processing loan requests, and answering product-related questions.
• Conduct financial transactions like deposits, withdrawals, and loan payments accurately and efficiently.

🤝 Build Strong Relationships:

• Welcome members with a smile and provide information about our services.
• Ensure compliance with policies and regulations while maintaining a positive and professional image.

📋 Perform & Perfect:

• Maintain accurate records, balance your cash drawer daily, and assist with routine reporting tasks.
• Stay informed of trends and regulations to better serve members.

Qualifications

What We’re Looking For:

✔ Education: High school diploma or equivalent.
✔ Experience: 6 months to 2 years of customer service or financial services experience.
✔ Knowledge: Familiarity with teller operations, credit union products, consumer lending practices, and related regulatory requirements.
✔ Skills:

• Strong communication, analytical, and interpersonal skills.
• Bilingual (Spanish) skills are a plus!
• Professional attitude with attention to detail and problem-solving abilities.
• Proficient with computers and business equipment (calculator, printer, etc.).

Additional Information

Compensation:  $22.50-24.50/hr GENEROUS sales incentives

BENEFITS:

• Commission and incentives
• Affordable benefits
• Up to 6% 401(k) matching
• Eleven paid holidays
• 120 PTO hours*
• Employee LOC with a 0% interest rate
• Free telemedicine
• Relaxed casual dress code
• Flexible spending account
• Health savings account
• Employee assistance programs
• Company diversity council
• Community engagement opportunities

Why You'll Love Working Here:

• Make a meaningful impact on members’ financial lives.
• Collaborate with a supportive, dynamic team.
• Develop your skills and grow within the organization.
• Contribute to a reputable institution that values its members and employees.

Ready to take the next step in your career? Apply today and become a vital part of our mission to provide outstanding financial services with a personal touch!