Customer Service Manager

We are seeking a qualified professional to join our team as a contracted Customer Service Manager. Due to business growth, our office is expanding, and we need an energetic individual who is highly motivated, hardworking, and shares our commitment to a value-based, customer-focused business approach. If this describes you and you are looking for an opportunity with excellent income and growth potential, then we would like to talk to you.

Salary: $40,000 to $46,000 base (plus bonus)

Benefits:

• Competitive salary plus performance bonus payments

• Paid time off (vacation and person/sick days)

• Good work/life balance with weekends off

• Paid Individual and family health, dental and vision coverage

• Company paid training and growth potential

Hours: Monday-Friday 8:30 – 5:00

Job type: Full time

Office location: Florence, SC

Customer Service Manager Responsibilities:

• Receive, review and process phone calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the need to modify the policy

• Work with our clients to identify their unique situation and needs and help choose insurance plans that suit them from 20 local, regional, and national carriers.

• Perform detailed insurance sales needs analysis via phone with clients, including educating the client about benefits, identifying matching plans, services, and assisting through the enrollment process.

• Close sales and underwrite policies for clients, completing applications accurately.

• Fully understand, abide by and stay current with all Center for Medicare and Medicaid Services (CMS) and IRS rules and regulations as they pertain to duties assigned.

• Work with internal supervisors, managers, training staff, and customer service representatives

• Successfully meet daily/weekly/monthly sales goals

• Effectively demonstrate value to our customers to promote all services.

• Performs other related duties as assigned

Customer Service Manager Qualifications:

• Life and Health Producer license preferred, must be obtained within 90 days of employment.

• Minimum 3-5 years independent agency, retail broker, or direct client support experience.

• Service or Sales experience with verifiable track record of meeting goals/quotas.

• Customer-first, always mentality.

• Ability to make presentations to potential customers by telephone, in individual meetings or in group settings.

• Excellent customer service skills and enthusiasm for helping people.

• Strong technical knowledge of health insurance preferred.

• Experience with various carriers and working directly with their underwriters a plus.

• Prefer experience with AgencyBloc AMS software and Microsoft Office (Word, Excel, Outlook) but will train

• Reliable, punctual and professional

• Friendly personality and professional appearance

• Able to multi-task and set priorities to accomplish tasks

• Able to communicate professionally with all job-related issues

• Able to make cold calls for establishing new lead sources and as follow-up

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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.