CTS Specialist

Position

Career Transition Specialist

Reports To

OA/CTS Manager

Department

Outreach & Admissions / Career Transition Services

FLSA STATUS

Exempt - Full Time

Primary Position Objectives

Responsible for providing transitional, placement, and follow up services to former enrollees and graduates in compliance with government and management directives.

Brief Description of Duties

• Be the principal point of contact for graduates and former enrollees during transition, placement and follow-up as appropriate.
• Initiate transitional support referrals to off-center placement specialists and other community agencies.
• Contact employers and one-stop centers to arrange for interviews and other activities to promote initial placement.
• Make regular contact with former students during the placement and follow-up period; provide services as needed; document in the automated case management system.
• Verify, document and report placements meeting PRH requirements using the automated system and ETA-678.
• Maintain regular contact with career development specialists and career technical training instructors on center.
• Work closely with department staff to gather information and maintain open communication with workforce development centers throughout the state (in which the center is operating).
• Produce and distribute placement and follow-up reports.
• Assists in the continued implementation of the Center’s Career Success Standards program.
• Works towards meeting performance standard goals.
• Follows CDSS plan and Code of Conduct system daily.
• Maintains good housekeeping in all areas and complies with safety practices.
• Complies with all DOL guidelines, OFCCP regulation, Quality Assurance Plan (QAP), Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and procedures. 
• Demonstrates and abides by Serrato Corporation’s core values and operating principles.
• Models, mentors, monitors appropriate Career Success Standards.
• Helps students become more employable through continuous reinforcement.
• Participates in PRH mandated staff training. Failure to participate may result in disciplinary action up to and including termination.
• Performs other duties as assigned.

Key Competencies

Performance Standards/Results

Effective

Communication

• Presents information both clearly and concisely and regularly confirms correct interpretation of information.
• Very high standard of communication skills both written and verbal for the presentation of facts and ideas.
• Shows professional non-verbal body language and actively listens to others. 

Organization of Work

• Action oriented. Demonstrates the ability to handle several projects simultaneously with decision making, flexibility, and problem solving.
• Implements the key principles of time management, task allocation and priority assignment in addition to personal organization.
• Shows attention to detail and ability to complete work with the highest level of accuracy and efficiency.
• Continually seek ways to improve employment service provided via development of professional skills and personal growth.

Professionalism

• Demonstrates professional interpersonal skills when interacting with others. Abides by Serrato Corporation's Healthy Workplace Environment Policy.
• Acts as a team player and builds professional relationships with coworkers to achieve goals.           

Leadership & Management

• Ability to exceptionally manage and lead students from diverse backgrounds.
• Committed to investing in and developing students and positioning them to succeed. 
• Mission-oriented and possesses a strategic vision. 
• Motivates students and provides coaching and/or feedback when needed.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Proficiency with Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Ability to effective assists students in career choices. 
• High level of communication, interpersonal, analytical, and organizational skills.
• High level of ability to motivate and inspire students effectively. 
• Knowledge of local career and technical education opportunities. 

Experience

Two years’ related experience.  

Education

Bachelor’s degree in human services, psychology, counseling, education, social science, business, communications, or closely related field; or Associate’s degree in human services, psychology, counseling, education, social science, business, communications, or closely related field, and two years related experience.

Certificates, Licenses, Registrations

Valid State Driver’s License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; to reach with hands, arms, talk, and listen. The employee is occasionally required to sit; to use hands and fingers to handle or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 40 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

Benefits Offered

• Paid Short Term / Long Term Disability and basic life insurance. 
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401K & 401K Matching
• Tuition Reimbursement 
• Employee Assistance Counseling Service Program

Disclaimers

• Serrato Corporation is an Equal Opportunity Employer
• Serrato Corporation conducts background checks and drug screens.