BMW Courtesy Vehicle Representative

Pacific BMW is looking to hire a Concierge for the Courtesy Vehicle Department in charge of assisting our clients in Service with obtaining a loaner car. This position reports to Edgar Oganesyan, Service Manager. The Service Department Hours are Monday-Friday from 7am-7pm & Saturday from 8am-5pm. Note this is a full-time 40hr per week position paid hourly, starting at $18.
 
 

Company Overview

Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a new state of the art facility with upgrades, clean and organized work environment. We are proud to be recognized as an honest, inviting and innovative business amongst the top Southern California dealerships. Our employee benefits include paid-time off, health insurance, complimentary life insurance; dental, vision and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees. 

Qualifications:  

• Client satisfaction with some rental car experience is preferred  
• Work with a sense of urgency while maintaining safe driving protocols 
• Detail-oriented and attentive to customers' needs  
• Ability to easily engage in conversation and personalize customer interactions  
• Superior work ethic, dependability and professionalism  
• Current driver's license with less than 2 points  
• High school diploma or equivalent  

Job Duties

• Proactively acknowledge and engage all guests visiting the Dealership following Pacific BMW’s standards 
• Open and close agreements with the time scope defined by management 
• Accurately check in vehicles on the service drive ensuring all lot damage is noted and charged appropriately 
• Research all vehicles which display idle days and ensure they are loaned out the same day 
• Serve as the primary point of contact for all guests who have questions or issues with courtesy vehicles 
• Manage the greeter station when required setting the tone with the first impression, wear radio headpiece at all times 
• Contact guests regarding lost and found items found in courtesy vehicles and follow up with items to be destroyed 
• Assist management with the loaner fleet flip by locating vehicles stored on the different lots; retire and add as needed 
• Perform hourly check-ins on lot and daily to do lists 
• Utilize computer programs specific to the department such as X-time, TSD, Microsoft and Gmail Suites 
• Create and process repair orders for courtesy vehicles in Service 

 Physical Requirements

• Surroundings: position requires to stand for long periods of time in an air-conditioned office, spend some time outdoors exposed to the weather and elements  
• Infrequently: sitting  
• On a regular basis: standing, walking, bending, twisting and/or stooping, kneeling and/or squatting, climbing stairs, lifting, reaching and/or lifting overhead, grabbing with hands, pushing and pulling heavy machinery 

Note
To qualify for employment, the top candidates must submit to a pre-employment investigation that includes a background check, MVR & drug testing. Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment.