Outreach Manager

The Outreach Manager performs responsibilities of public outreach and face to face marketing. The primary objective of the position is to establish and improve relationships with constituencies statewide, including but not limited to colleges, high schools, students and parents.

Essential Functions

• Under the direct supervision of the Director of Marketing and Outreach, the Outreach Manager is responsible for offsite outreach and client relations to include coordinating the outreach efforts for high school visits including CACRAO college fairs to various high school sponsored events, financial aid fairs, and Parent/Financial Aid Nights in the state.
• Conducts required annual college visits as outreach efforts to eligible colleges in the State.
• Responsible for attending and presenting at schools to include entrance and exit counseling, financial aid nights and FAFSA literacy training.
• Will collaborate with the Director of Marketing and Outreach on the review and maintenance of the current web-based college planning tool as well as any future tool utilized for college planning, financial literacy, default prevention and other tools as necessary.
• Collaborates with and provides feedback to the Director of Marketing and Outreach on current marketing material as it relates to any outreach efforts, product promotion, and general company brand awareness and name recognition to include booth setup, brochure and handouts, and giveaways.
• This position will assist with daily loan processing duties. Duties will include outreach to new loan applicants, teacher loan forgiveness, and inbound phone duties.
• Travel and participation in various work-related conferences may also be required.
• Other duties as assigned.

Education and Experience

• Minimum of a high school diploma or equivalent required.
• Bachelor’s degree or equivalent work experience preferred.
• Experience as a guidance counselor, financial aid officer, or college admissions professional preferred.

Skills and Abilities

• Demonstrates core values of respect, integrity, great service, high value for employees and customers, transparency and teamwork, through actions and behaviors.
• Ability to communicate effectively, both verbally and in writing with all levels of management, staff and internal/external stakeholders.
• Sound interpersonal skills with the desire to build mutually beneficial relationships internally and externally.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to manage multiple competing priorities and meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to accept accountability for decisions, actions and results.
• Ability to work harmoniously as a reliable team member.
• Proficient with Microsoft Office Suite and related so ware.
• Strong analytical and critical thinking skills.
• Well-organized, efficient, and able to work independently with multiple projects.
• Experience working with all levels of management and staff.
• Borrower focused and service oriented.
• Strong presentation and public speaking skills.
• Ability to engage and work closely with students, parents, counselors and other stakeholders effectively.