What are the responsibilities and job description for the Findlay Acura Sales BDC Agent position at Findlay Acura?
Findlay Acura is a premier new car dealership committed to providing a seamless car buying experience to our valued customers. We are proud of our dedicated team and our reputation for exceptional service.
Position: Business Development Center (BDC) Agent
Job Type: Full-Time
Responsibilities:
- Lead Management: Handle all incoming internet email leads and internet phone leads.
- Customer Communication: Contact potential and existing customers through calls, texts, or emails to set up appointments or provide information about our products and services.
- Appointment Setting: Schedule sales appointments and coordinate with the sales team.
- Data Management: Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Utilize data mining tools to uncover new sales opportunities.
- Follow-ups: Ensure timely follow-up with customers who have shown interest in our products and services.
- Collaboration: Work closely with sales staff to maximize sales opportunities.
- Performance Metrics: Meet or exceed monthly quotas and other key performance indicators set by management.
Requirements:
- Previous experience in a BDC role, preferably in the automotive industry.
- Experience with CDK Eleads CRM software.
- Proficient in using data mining software to gather and analyze customer data.
- Strong understanding of customer service techniques.
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Results-driven with a focus on achieving sales goals.
- High school diploma or equivalent; a degree in marketing, business administration, or a related field is a plus.
Benefits:
- Opportunity for advancement
- Great working environment
- Generous incentive and bonus programs
- Benefits eligibility after 60 days
- Paid Vacations
- Medical
- Dental and Vision insurance
- 401K
