What are the responsibilities and job description for the Customer Experience Representative position at Fine Airport Parking?
FINE Airport Parking is hiring Customer Experience Representatives at our Denver location. Come join our family atmosphere and help us provide the "FINE Experience" to our airport parking customers by offering first-class service while respecting company values.
Our CERs are front and center with the customer, providing a safe, seamless, and prompt parking experience while offering the highest level of customer service - the FINE Experience. A full job description will be provided upon interview.
Responsibilities:
- Greet customers warmly and professionally.
- Assist customers with parking procedures and shuttle services.
- Maintain facility security and uphold company standards.
- Handle customer inquiries and provide information about our services.
- Process payments and assist with customer accounts.
- Answer phone calls
- Collaborate with the team to ensure exceptional service delivery.
- Perform additional duties as needed.
Attributes:
- Strong communication skills.
- Team player mentality with a passion for excellence.
- Willingness to learn and adapt.
- Commitment to company success.
Benefits:
Up to 80 hours of Paid Time off | Paid Holidays | Health Insurance | 401k | Family Atmosphere
- Health Insurance – up to 80% Premium Covered by the company for full-time employees (60-day waiting period)
- Dental and Vision are also available
- 401k with a 4% company match (6-month waiting period)
- Regular company events including team building events, pizza days, potluck lunches, holiday BBQs, holiday costumes, and Friday sports jersey day.
- PTO is accrued from day one up to 40 hours paid time off for your first year, and 80 in your second year.
- Double pay is received for hours worked on a company-recognized holiday
- Discounted Auto detailing services on personal vehicles
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the organization.
- High School diploma or equivalent.
- Previous customer service experience preferred.
- Ability to multitask with attention to detail.
- Flexibility with shifts, including weekends and overtime.
- Physical ability to lift up to 50 lbs and work in various weather conditions.
