What are the responsibilities and job description for the Retail Team Lead position at Fine Fettle?
Come Join Our Fine Fettle Family!
Waterbury Location:
Coming soon! Anticipated opening in early 2025! Located at 85 Turnpike Dr, Middlebury, Connecticut, this new address will be home to a premier recreational cannabis retailer. Set in a convenient area near major routes like I-84 and Route 63, this store offers easy access for residents and visitors from surrounding towns. Positioned in a dynamic neighborhood with a variety of local businesses, restaurants, and attractions, this cannabis shop is designed to provide a welcoming and enjoyable shopping experience. Whether you're a local or just passing through, this new location will offer a quality cannabis destination for enthusiasts exploring Waterbury's community and amenities.
About the Company:
Fine Fettle is a multi-state cannabis company with operations across Connecticut, Massachusetts, and Rhode Island and plans for future expansion into Georgia and beyond. We are dedicated to providing customized service and a superior customer experience. We believe that we can truly make a difference in the lives of our customers, utilizing our expertise to educate them about the plant and provide them with the right products to enhance their health and wellbeing.
About the Role:
Fine Fettle is seeking a Retail Team Lead to assist the Store Manager in managing the dispensary’s operations. The Retail Team Lead will act as an extension of the Manager, assisting with the functions of supervising employees and overseeing the customer experience. Specifically, the Retail Team Lead will facilitate customer flow on the floor, helping to resolve customer issues as they arise. Furthermore, the Retail Team Lead will assist with pushing and pulling product and merchandise in real time response to circumstances on the floor.
The ideal person for this role has experience in customer-facing retail positions. Success in this role will require excellent interpersonal skills and a high attentiveness to detail. Additionally, the Retail Team Lead must work well with colleagues and exhibit level headedness when handling customer issues.
The Work You’ll Do But Not Limited to:
- Provide excellent customer service practices to deliver a distinctive and delightful patient and customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.).
- Assist patients and guests with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
- Lead cash handling efforts from the sales floor to the back of house, including but not limited to: leading all the start of day and end of day cash procedures, facilitating cash drops throughout the day, and identifying and resolving any cash-related issues.
- Responsible for opening and closing procedures and processes.
- Support Manager with training of Agents to follow Standard Operating Procedures, as well as provide in-the-moment coaching.
- Conduct POS audits to ensure cash and scanning is efficiently executed.
- Retrieve merchandise and product from back-of-house to the registers in response to circumstances on the sales floor.
- Assist with returns, walk-in change orders, add-on or adjusted orders, and cash drops during the day.
- Assist with monitoring shift times and breaks for sales floor employees.
- Answer inquiries and complaints of customers.
- Coordinate with Management to manage flow of daily ops in response to customer needs, including cash handling while opening and closing the facility.
- Organize the vault to ensure data accuracy, operational efficiency and compliance.
- Assess inventory levels and accuracy of product on a daily basis.
- Fulfill orders in the vault.
- Operate inventory management software to ensure that data and information ports correctly to online menus.
- Input data into POS system
- Support Manager with training of Agents to follow Standard Operating Procedures, as well as provide in-the-moment coaching for inventory ops.
- Assist with returns, walk-in change orders, add-on or adjusted orders, and cash drops during the day.
- Answer inquiries and complaints of customers.
- Coordinate with vendors and ensure compliant deliveries.
Qualifications:
- High school diploma
- Experience in customer-facing retail roles
- Cannabis market experience preferred but not required
Critical Competencies:
- Customer service skills
- Strong interpersonal skills
- Strong sales abilities
- Strong verbal communication skills
- Cash management
- Ability to operate computers, POS systems, and other technologies on retail sales floor
- Ability to act quickly and effectively to resolve issues
- Strong organization skills
- High attention to detail
- Transparency in work and candor in communication
Working Conditions/Physical Demands:
- Normal office/retail environment
- May be exposed to extreme temperatures
- Must be able to sit/stand for long periods of time
- Must be able to lift 50 lbs without assistance
- Frequent bending and moving from sitting to standing and reverse
Americans With Disabilities Statement:
Must be able to perform all essential functions of this position with reasonable accommodation. If you need accommodation during the application and/or hiring process, please reach out to our HR representative.
EEO Statement:
We are an Equal Opportunity Employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veterans’ status, and will not be discriminated against on the basis of disability or any other applicable legally protected characteristic.
