Warranty Service Technician

Job Summary:

The Construction Warranty Service Technician is responsible for addressing and resolving post-construction issues reported by clients, ensuring high levels of customer satisfaction and quality workmanship. This role involves inspecting, diagnosing, and repairing defects in residential or commercial construction projects, as well as coordinating with subcontractors and suppliers to facilitate timely and effective repairs.

Key Responsibilities:

Respond to warranty service requests promptly and courteously.

Arrive to schedule appointments with clients to assess and address warranty services.

Maintain clear and effective communication with clients throughout the resolution process.

Conduct thorough inspections of reported issues to determine the root cause.

Document findings with detailed notes and photographs.

Evaluate the severity and urgency of each issue to prioritize work.

Perform a wide range of repairs, including but not limited to, carpentry, drywall, plumbing, electrical, and HVAC systems.

Ensure repairs meet company quality standards and building codes.

Coordinate with specialized subcontractors for repairs outside the technician's expertise.

Maintain accurate records of all service requests, inspections, repairs, and communications with clients.

Update the warranty service database with status reports and completed work documentation.

Prepare and submit warranty claims documentation as required.

Conduct follow-up inspections to verify the quality and completeness of repairs.

Address any additional issues identified during follow-up inspections.

Provide feedback to the construction team to help prevent recurring issues.

Adhere to all safety protocols and guidelines to ensure a safe working environment.

Comply with all relevant building codes, regulations, and company policies.

Participate in ongoing training and development to stay current with industry standards and best practices.

Qualifications:

Education: High school diploma or equivalent. Technical or vocational training in construction-related fields is preferred.

Experience: Minimum of 3-5 years of experience in construction, maintenance, or a related field. Experience in warranty service or customer service roles is highly desirable.

Skills:

Strong problem-solving and troubleshooting abilities.

Excellent communication and customer service skills.

Proficiency with hand and power tools.

Basic knowledge of carpentry and other construction trades.

Ability to read and interpret construction blueprints and technical drawings.

Good organizational skills and attention to detail.

Certifications: Relevant trade certifications are a plus

Working Conditions:

Ability to work in various environmental conditions, including indoors, outdoors, and in varying weather.

Physical ability to perform manual labor, including lifting, climbing, and working in confined spaces.

Valid driver's license and reliable transportation for traveling to job sites.

Present professionally at all times, including appearance.

Compensation:

Competitive salary based on experience and qualifications.

Benefits package, including health insurance, retirement plans, and paid time off.

Reports To: Warranty Service Manager or Construction Manager

Job Type: Full-time

Pay: $41,000.00 - $62,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $41,000 - $62,500