What are the responsibilities and job description for the Video Teller with PT Remote capabilities once trained position at finex credit union?
As a Video Teller, you will be the first point of contact for customers using our video banking services. You will assist customers with transactions, inquiries, and provide exceptional service through video conferencing technology. Your goal is to enhance customer experience by delivering efficient, friendly, and knowledgeable support.
Key Responsibilities:
- Operate video banking equipment to facilitate real-time customer transactions and consultations.
- Assist customers with a variety of banking transactions, including deposits, withdrawals, account inquiries, and loan applications.
- Provide accurate information about bank products and services, addressing customer needs and concerns.
- Ensure compliance with bank policies, procedures, and regulatory requirements.
- Identify opportunities to promote bank products and services based on customer needs.
- Maintain a professional and welcoming demeanor, building rapport with customers through video interactions.
- Troubleshoot and resolve technical issues related to video banking equipment.
- Collaborate with branch staff to ensure seamless customer service and support.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience.
- Strong communication skills, both verbal and written.
- Proficiency in learning video conferencing technology and banking software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving skills and attention to detail.
· We offer flexible scheduling hours. Hours between Monday-Friday, 8:45 am-4:30pm and Saturdays 8:45am-1pm.
· College students encouraged to apply!
Benefits:
· Competitive hourly salary
· Paid time off and prorated paid holidays.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Credit union membership
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
- Rotating shift
- Weekends as needed
Work Location: Hybrid remote in East Hartford, CT 06108
Salary : $18 - $20