What are the responsibilities and job description for the CALL CENTER OPERATOR position at Fingerlakes Health?
Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a couteous and professional manner. Greets customers consistent with Healing Environment standards.
- QUALIFICATIONS :
- Preferred :
- Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
- Ability to perform multiple functions during stressful / busy periods in a calm and professional manner.
- Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
- Excellent interpersonal skills
- Preferred :
- Hourly Salary $17.65-$19.50
EDUCATION : Minimum :
High School Education
Business or Office assistant degree
LICENSE :
PROFESSIONAL CERTIFICATIONS :
W ORK EXPERIENCE :
Preferred :
Experience as a switchboard operator
SKILLS : Minimum :
Requires a sensitive and reassuring approach to patients.
Experience dealing with patients and / or emergency situations
PI264038409
Salary : $18 - $20
