What are the responsibilities and job description for the VP / SVP, Operations position at Fingerpaint Marketing?
VP, Operations
Remote with ability to travel occasionally to Saratoga Springs, NY
Reset your expectations of a health and wellness agency. Independent by design and built on a foundation of empathy, Fingerpaint celebrates what you bring as both a professional and an individual. With talent across the United States and Europe launching more than 200 brands, we are committed to creating and executing meaningful experiences. In 2021, Fingerpaint was named Ad Age’s Best Places to Work and was awarded Agency of the Year by Med Ad News. Here, creativity happens naturally—we attract top talent and give them a space to grow and collaborate.
The Operations team enables Fingerpaint to deliver best in class, award-winning work for our clients. The VP of Operations is the creative-problem-solver who maximizes operational efficiency and agency profitability through workflow and process improvement. You are forward thinking when it comes to staff plans and can thoughtfully craft the optimal mix of people to realize maximum profitability, work quality, and creative output. You enjoy the challenge of enacting change to reflect longer term vision and company culture. You will be accountable for financial wellbeing and the successful project delivery of digital, omnichannel, and traditional campaigns across a portfolio of business worth $35mm and will have direct management responsibilities for the Project Management and Office Administration teams, in one of our portfolios.
Responsibilities:
Team Management
- People management of Project Management and Office Administration teams
- Manages career development, including goal setting, functional management reviews, and ensures that all development plans and objectives are actively managed for both direct reports as well as indirect reports
- Contributes to goal setting for the PMO, ensuring that overall agency/team objectives are well understood by all team members
- Assess team training needs and support the design and implementation of appropriate training sessions
Operational Excellence
- Partner with Head of Business Operations and PMO Lead to foster an environment of continuous improvement by assessing, establishing, and implementing processes, methodologies, and tools intended to maximize planning workflows and operational efficiency
- Champion “best in class” PMO processes / methodologies to build understanding of Project Management
- Establish and build effective working relationships with key discipline leads (including account services, creative, strategy, marketing technology, media, etc)
- Ensure all team members’ adherence to agency and client standard operating procedures and utilization of appropriate tools and templates
- Instill a philosophy of proactive and strategic resource management. Be a key partner to agency and discipline leaders to prioritize and forecast staffing requirements, fill resource gaps through resource sharing/freelance
- Organize and participate in regular staff meetings
- Serve as client-facing partner in key meetings (ie, agency evaluations, new business initiatives, etc)
Financials
- In collaboration with finance, account lead, and office lead, management of agency monthly and annual forecast
- Active management of agency profitability/revenue margins, staff utilization, staff & freelance costs
- Review of all scopes of work for both approved client work as well as new business initiatives
- Development and management of agency staffing plan (including periodic reporting, as needed) in partnership with discipline leads
- Understanding of all client financial requirements & platforms, ensuring teams adhere to client processes
- Participation in key client financial meetings
Requirements:
- 10 years of related professional experience in program management and/or operations management within a healthcare/pharmaceutical advertising and marketing agency environment
- Thorough understanding of project/program management techniques and methods
- Excellent knowledge of profitability performance evaluation techniques and key metrics
- Outstanding knowledge of data analysis, reporting, and budgeting
- Working knowledge of program management software
- Advanced MS Excel skills are required
- Working knowledge of MS PowerPoint and presentation skills
- Business acumen with a strategic ability
- Excellent organizational and leadership skills
- Proven ability to build teams
- An analytical mind-set with great problem-solving abilities
- Excellent communication and active listening skills
- Preferred experience with Ziflow, Workamajig, Jira or similar tools
