What are the responsibilities and job description for the SERVICE WRITER (HEAVY EQUIPMENT) position at Finke Equipment?
Heavy Equipment Service Writer
Robert H Finke & Sons Inc.
Selkirk NY - Full-time
Job Description :
We are seeking a motivated and customer-oriented individual to join our team as a Heavy Equipment Service Writer. In this role, you will use your expert knowledge to understand the client’s problems and explain their needs to the staff for satisfactory service / repairs in a timely fashion. The ideal candidate will have a strong technical aptitude, excellent customer service skills, and a passion for the heavy equipment industry.
Responsibilities :
- Interact with customers, listen to their questions and concerns and provide timely responses
- Educate clients about the company’s products, services, and offers
- Schedule appointments, take orders, monitor service progress, calculate charges, and process payments
- Review of customer accounts and report changes to internal staff
- Manage complaints and returns. Resolution of customer grievances to achieve 100% customer satisfaction.
- Record customer details and transactions
- Serve as a customer relationship manager
- Serve as a link between the customer and different departments in the organization
- Support in-house service team with parts needs for service / repair of our large rental fleet.
- Provide accurate price quotes and availability information to customers.
- Develop and maintain strong customer relationships through excellent service and product knowledge.
- Collaborate with partse and sales departments to ensure customer needs are met.
- Stay current on industry trends and product knowledge through training and self-study.
Qualifications :
We offer a competitive compensation package, along with comprehensive benefits. Join our team and be part of our success!
To apply for this position, please email your resumes to Ron Richards : rrichards@finkeequipment.com
Or call 518 767 9331
Robert H Finke & Sons Inc. 1569 US 9W Selkirk NY 12158
www.finkeequipment.com
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