What are the responsibilities and job description for the Front Desk Coordinator - Austin - Lakeway position at Finley's Barbershop?
Finley’s - Front Desk Coordinator - Austin - Lakeway
You’ve just discovered your career happy place.
At Finley’s Barbershop, our mission is to help our clients relax, look great and feel confident. We do this by hiring the most highly skilled stylists and barbers who build authentic connections with everyone who walks through our doors.
We believe that work should be more than just a job—it should be an environment where collaboration and camaraderie thrive. Our team is built on strong relationships, where colleagues support one another and celebrate each other’s successes. We’re passionate about what we do, and our employees love coming to work because of the positive energy and the supportive community we've created.
If you're looking for a place where you can grow, connect with amazing people, and be part of a team that values respect and collaboration, we want to meet you! We aim to be the best place for you to build your career – step up and accept your position at Finley’s!
Why join our team?:
At Finley’s, we believe in taking care of our team just as much as we do our clients. Here’s what you can look forward to when you join us:
You’ve just discovered your career happy place.
At Finley’s Barbershop, our mission is to help our clients relax, look great and feel confident. We do this by hiring the most highly skilled stylists and barbers who build authentic connections with everyone who walks through our doors.
We believe that work should be more than just a job—it should be an environment where collaboration and camaraderie thrive. Our team is built on strong relationships, where colleagues support one another and celebrate each other’s successes. We’re passionate about what we do, and our employees love coming to work because of the positive energy and the supportive community we've created.
If you're looking for a place where you can grow, connect with amazing people, and be part of a team that values respect and collaboration, we want to meet you! We aim to be the best place for you to build your career – step up and accept your position at Finley’s!
Why join our team?:
At Finley’s, we believe in taking care of our team just as much as we do our clients. Here’s what you can look forward to when you join us:
- Career Growth – Advance your career with ample opportunities to grow
- Earn More – Competitive Retail and Membership Sale Commissions
- 401K with Match– Secure your future with a solid retirement plan
- Paid Time Off – Start accruing PTO on day 1, with up to 40hours per year
- Wellness Perks – Discounted gym and med-spa benefits to enhance your wellness and self-care
- Exclusive Employee Discounts – Save on the services and products you love
- Employee Assistance Program – Support when you need it most
- Appointment-based Booking (online/app/front desk)
- Available for Full-Time stylists/barbers
Job Responsibilities:
- Provide outstanding customer service to ensure everyone who walks through our door feels welcomed and valued
- Book appointments and manage the shop’s calendar effectively
- Managing inbound and outbound calls with excellent phone etiquette
- Respond to customer inquiries in a timely and professional manner
- Utilize our POS system accurately to check in and out clients, collect payments, document client information, manage appointments, and manage memberships
- Assist with marketing and sales by educating clients on products, services, and promotions
Job Requirements:
- Minimum of 2 years of customer service experience
- Minimum 18 years of age to serve alcoholic beverages
- Excellent client service skills
- Professional appearance and demeanor
- Ability to work well in a team setting
- A positive, and uplifting attitude is a must
- Ability to pay attention to detail and work in a fast-paced environment
- Excellent communication abilities verbally, over the phone, and in messaging
- Must be able to remain calm and professional in stressful situations