Enterprise Customer Success Manager

At Finout, we've developed a powerful SaaS platform to help companies better understand and manage their cloud costs. As the world's first Cloud Resource Planning (CRP) platform, we empower businesses to gain complete visibility into their cloud infrastructure spending and correlate it with business outcomes. Our mission is to drive cost-effective innovation and efficiency for global leaders like Wiz, The New York Times, Lyft, AppsFlyer, ARMIS, and many more. We’re committed to achieving rapid growth while preserving our fun, vibrant startup culture.

About The Role

Our Customer Success team is rapidly growing, and we are looking for an Enterprise Customer Success Manager who will be responsible for handling a named US book of Enterprise accounts. This is a unique opportunity to join a quickly accelerating startup and make an outsized impact to the trajectory of the company.

At Finout, we’re not just building a product; we’re transforming how businesses approach cloud cost management. As a Customer Success Manager, you’ll play a crucial role in shaping our customer’s experience and driving our impact on the industry. Join us and help redefine the future of cloud cost management, all while enjoying the perks of a collaborative, innovative, and energetic team environment.

This role reports to Finout’s Director of US Customer Success, and is a hybrid, in-office position. The Finout team spends 3 days per week in our Midtown, Manhattan US HQ.

We offer a competitive salary. salary range will be around 120,000-150,000 Annually

Responsibilities:

• Full ownership of the customer’s enablement and value-realization processes.
• Managing the complete customer lifecycle with an emphasis on adoption, renewal, and growth.
• Proactively identify risk factors and act as the voice of the customer internally.
• Technical assistance and support collaboration for the entire US Enterprise segment.
• Become a FinOps trusted advisor with customers with providing tailored recommendations.
• Work closely with the product team, in order to help drive the direction of the product.
  
  

Requirements:

• At least 2-4 years of experience as an Enterprise/Strategic Customer Success Manager.
• Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, or IT Tooling.
• Strong Project Management and customer-relations skills.
• Ability to provide enablement and customer support to US Enterprise customers.
• University degree in computer science, engineering, mathematics or related fields, or equivalent experience preferred.
• A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight.
  
  

BENEFITS THAT WE OFFER :

Besides an amazing opportunity to learn and grow professionally alongside a team of real rockstars, Finout is excited to offer a variety of benefits for our employees in NYC, including:

• Private Health Insurance (including Dental , vision and life insurance)
• 401K Plan
• Office Hybrid model - 3 days per week in office (midtown Manhattan)
• Unlimited PTO!