What are the responsibilities and job description for the Coordinator, Member Learning and Communities position at Finseca?
COORDINATOR, MEMBER LEARNING AND COMMUNITIES
Reports to : SVP, Member Learning and Experience
Job Summary : The Coordinator, Member Learning and Communities will be responsible for overall department organization and coordination. This position will be the first line of support to the member learning and communities department for various groups including event speakers, member volunteers, learners, and community members. Specific responsibilities include but are not limited to :
Duties & Responsibilities
Administrative tasks :
Coordination of schedules and calls with external clients and internal team members
- Primary contact for external clients / event speakers
- Collect and manage event speakers presentations and associated materials
- Manage communication and coordination of speaker rehearsals, on-site, and post-event
Collect and manage all contracts and other forms of documentation.
Process professional development orders.
Submits invoices through CRM system.
Maintaining records.
Execute all digital event production (zoom webinars).
Customer relationship management :
Maintain customer contact information
Responding to customer inquiries
Handles and / or elevates customer complaints
Ensures customer satisfaction
Data entry and reporting :
Enter data into CRM systems
Generate reports
Preparing presentations
Capturing minutes from the board of advisor meetings
Qualifications & Required Competencies and Skills
