What are the responsibilities and job description for the Hotel General Manager position at Fintel Hotel Management?
Job Overview
We are seeking an experienced and dynamic Hotel General Manager to oversee all aspects of our hotel operations. The ideal candidate will possess a strong background in hospitality management and demonstrate exceptional leadership skills. This role is pivotal in ensuring guest satisfaction, managing staff, and optimizing hotel performance. The Hotel General Manager will be responsible for creating a welcoming environment that enhances the guest experience while driving revenue and maintaining high standards of service.
Duties
- Lead and manage all hotel operations, ensuring compliance with company policies and procedures.
- Oversee guest relations to ensure a positive experience for all visitors.
- Develop and implement strategies for revenue management to maximize profitability.
- Manage staff recruitment, training, and performance evaluations to build a strong team.
- Foster a culture of excellence in customer service throughout the hotel.
- Monitor financial performance, including budgets, forecasts, and reports.
- Coordinate with various departments to ensure smooth operations and high-quality service delivery.
- Handle guest complaints and feedback professionally to maintain high satisfaction levels.
- Maintain knowledge of industry trends and competitor activities to stay ahead in the market.
Skills
- Proven experience in hospitality management or similar roles within the hotel or resort industry.
- Exceptional customer service skills with a focus on guest relations.
- Strong leadership abilities to motivate and guide staff effectively.
- Proficiency in revenue management techniques to enhance profitability.
- Familiarity with phone systems and other hospitality-related technology.
- Bilingual skills are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail in operational processes.
- Ability to work under pressure while maintaining a positive attitude.
Join our team as we strive to provide an unparalleled experience for our guests while fostering a supportive environment for our employees.
Job Type: Full-time
Pay: $60,000.00 - $67,000.00 per year
Benefits:
- Employee assistance program
- Employee discount
- Paid time off
- Paid training
- Relocation assistance
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- On call
- Rotating weekends
- Weekends as needed
Experience:
- Hotel management: 5 years (Required)
Work Location: In person
Salary : $60,000 - $67,000