What are the responsibilities and job description for the Enterprise Client Success Manager position at FINTRX?
About FINTRX
FINTRX ranks as the #17 fastest growing tech company in Massachusetts on Inc. Magazine's 2023 list of the nation's 5,000 fastest growing private companies. We are the preeminent resource for private wealth data and research - our SaaS platform features millions of data points on the global Family Office and Registered Investment Advisor ecosystem. FINTRX serves hundreds of customers globally, which include top tier hedge funds, private equity and venture capital firms, real estate firms, institutional investors, investment banks, consultants and service providers.
We also just closed our Series A Funding round! Details here: https://www.fintrx.com/blog/announcing-our-9m-series-a-funding-fintrx
About the role
We’re looking for a motivated Enterprise Client Success Manager to join our team. This person will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships. The ideal candidate for this role is open to lending a hand in a number of facets of the business. Additional projects may include but will not be limited to addressing support requests from clients, creating and updating Help Center resources, and maintaining inbound chat inquiries from active users.This role would be a great fit for you if you thrive in a dynamic, fast-growing, and high energy environment, and are looking for opportunities to learn and grow.
Responsibilities:
- Facilitate new client implementation, thoroughly understanding each account’s pain points & use-case with a custom approach to see to their success
- Provide proactive and consultative client support throughout the duration of the client engagement
- Identify & add-on upsells to some of FINTRX’s largest clients
- Drive revenue growth for the company
- Work with a strong sense of urgency to meet and exceed daily/monthly KPIs and document interactions with clients
- Providing additional resources for our client base: including our Knowledge Center, webinars, tutorial videos and other mediums.
- Maintain up to date and accurate CRM activity
- Bachelor's degree in Business, Communications, Finance and/or Economics
- 4 years of experience as a customer success manager within a SaaS, Fintech or Financial services company required
- Experience within the financial industry strongly preferred
- Scrappy, resourceful and a creative problem solver when discovering the business needs of the customer and understanding how FINTRX plugs into the bigger picture
- Proficiency in excel, Gsuite, and other related software
- Very high attention to detail
- Proven Leadership Experience -- a leader, a builder, a visionary
- Excellent written and verb and communication skills
- Competitive annual salary bonus
- Unlimited Paid Time Off
- 401k retirement savings plan
- Health, dental & vision insurance
- Hybrid work environment*
In addition to our competitive compensation package, we offer a highly motivated, growing and supportive environment with the opportunity to work alongside many other highly talented professionals. We strive to continually build on our evolving culture - which is built on; innovation, drive, and top tier product creation on behalf of our global client base.
FINTRX does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
*Remote opportunities available for those who reside outside a 20 mile radius from office location
