What are the responsibilities and job description for the Technician Trainee position at FiOptix?
Job Description
Job Description
This position is responsible for the installation or replacement of cable TV, and digital video / TV, internet, voice, and security products and services for residential and / or commercial subscribers.
Essential Duties and Responsibilities :
- Install, maintain, and repair cable TV, voice, and internet systems; including internal and external wiring
- Test newly installed or relocated cables according to Company and customer specifications
- Troubleshoot issues with the network communication
- Repair related cable poles and towers
- Install cable support structures, including but not limited to cable racks, j-hooks, and innerduct
- Collaborate with internal customer service to ensure work orders are handled correctly and timely
- Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management
- Provide education to subscribers on the use of equipment and services
- Close out work orders accurately and timely with the proper task and / or billing codes
- Safely operate and maintain Company and customer issued tools, equipment, and vehicles
- Perform regular vehicle and tool inspections
- Other duties as assigned
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.The requirements listed below are representative of the knowledge, skills, and / or ability required.
Education : High school diploma, general education degree (G.E.D.), or related trade school education
Experience :
Technical Skills :
Soft Skills :
Physical Requirements :
