What are the responsibilities and job description for the Technician position at FiOptix?
Job Title: Technician
Division: FiOptix Inc
FSLA Status: Non-Exempt
Reports To: Operations Manager
Job Summary: This position is responsible for the installation or replacement of cable/fiber TV, and digital video/TV, internet, voice, and security products and services for residential and/or commercial subscribers.
Essential Duties and Responsibilities:
- Install, maintain, and repair cable/fiber TV, voice, and internet systems; including internal and external wiring
- Test newly installed or relocated cables/fiber according to Company and customer specifications
- Troubleshoot issues with the network communication
- Repair related cable and fiber poles and towers
- Install cable and fiber support structures, including but not limited to cable racks, j-hooks, and innerduct
- Collaborate with internal customer service to ensure work orders are handled correctly and timely
- Promote a positive relationship between the Company and customer subscribers; escalate matters of concern to local management
- Provide education to subscribers on the use of equipment and services
- Close out work orders accurately and timely with the proper task and/or billing codes
- Adhere to safety protocols set forth by the Company, including the use of personal protective equipment (PPE) as required
- Safely operate and maintain Company and customer issued tools, equipment, and vehicles
- Perform regular vehicle and tool inspections
- Other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Education: High school diploma, general education degree (G.E.D.), or related trade school education
Experience:
- One-year professional cable technician experience
- One-year customer service experience
- Ability to utilize small hand tools and various power tools
Technical Skills:
- Ability to install complex television and internet equipment
- Ability to utilize mobile test equipment
- Knowledge of CATV/fiber installation quality standards and requirements
- Ability to identify, troubleshoot, and resolve customer-initiated service and installation issues
Soft Skills:
- Ability to read, comprehend, and carry out instructions
- Ability to work independently with minimal supervision
- Strong verbal communication and interpersonal skills
- Superior customer service focus
- Strong time management skills
Physical Requirements:
- Must be able to pass pre-employment screening that includes background and drug testing
- Must have a valid driver’s license and a driving record that meets Company requirements
- Must be in good physical condition with the ability to stoop, crawl, bend at the knees and waist, squat, and lift 80 lbs.
- Ability to work outdoors in various weather conditions
- Ability to work in confined spaces
- Ability to climb and carry a 28-foot ladder and work at heights
- Ability to stand for long periods of time on varied surfaces
- Ability to work long and unpredictable hours
Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.