What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Fiore Toyota VW Audi?
As an Automotive Service Consultant, you will be the primary point of contact for customers seeking vehicle maintenance and repair services. Your role involves understanding customer needs, recommending appropriate services, and ensuring a positive service experience from start to finish.
- Customer Engagement: Greet customers warmly, listen to their concerns, and conduct thorough vehicle inspections to assess service needs.
- Service Recommendations: Analyze vehicle issues and recommend necessary maintenance or repairs, providing clear explanations to customers.
- Cost Estimates: Prepare detailed cost estimates for services and repairs, ensuring transparency and clarity in pricing.
- Scheduling: Manage appointment schedules efficiently, coordinating with the service team to optimize workflow and minimize wait times.
- Communication: Keep customers informed about service progress, address any questions or concerns, and follow up after service completion to ensure satisfaction.
- Sales: Promote additional services, warranty options, and products that enhance vehicle performance and safety.
- Documentation: Maintain accurate records of customer interactions, service history, and recommendations in the dealership management system.
- Technical Knowledge: Stay current on automotive technology, service practices, and industry trends to provide informed guidance to customers
- Competitive salary and commission structure.
- Health insurance and retirement plans.
- Employee discounts on services and vehicle purchases.
- Ongoing training and professional development opportunities.
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Service writing: 1 year (Required)
Ability to Relocate:
- Hollidaysburg, PA 16648: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $70,000