Event Service Operations Manager

Event Service Operations Manager
Jack Stack Barbecue & Storia Fine Catering – Overland Park, KS

Jack Stack Barbecue and Storia Fine Catering offer one of the most premier catering experiences in the city. We are committed to Creating a Remarkable Experience for our guests, our team, and our community. Whether it’s a casual buffet, a large event, or a custom menu beyond traditional barbecue, our catering team ensures every occasion is executed flawlessly.

We are looking for a driven, strategic, and passionate Event Service Operations Manager to lead and develop our catering teams. In this role, you will be responsible for supporting and directing the Delivery, Full-Service, and Event Space Operations teams, building internal systems to drive growth, and leading the team.

Key Responsibilities:

• Lead the Full-Service Operations Team with humility, optimism, passion, and engagement through rapid growth and change.

• Support Delivery and Event Space Operations Teams with a focus on continuous improvement and team development.

• Collaborate with the VP of Catering to drive operational efficiencies, increase profitability, and enhance event execution.

• Build an internal structure that provides clarity, opportunity, and accountability for team growth.

• Partner with managers across Delivery, Event Service, and Event Staffing to optimize labor, execution, and event logistics.

• Develop and assign KPIs for Event Lead and Senior Full-Service Team members that align with sales and growth strategies.

• Identify and implement training and development programs to ensure a high-performance team.

• Oversee facility maintenance, cleanliness, and organization for event spaces.

• Ensure all service, food, and beverage trends are up to date and implement best practices.

• Work closely with the Executive Chef and Director of Sales to ensure accurate contracting and menu pricing.

• Deliver quarterly reports on operational performance and KPIs.

• Manage compensation plans for hourly team members that align with business growth strategies.

• Support event execution in the field at least six times per month to ensure quality and consistency.

• Uphold remarkable guest experiences by addressing feedback and operational challenges.

What We Expect from You:

• Strong leadership skills with the ability to inspire, develop, and unify teams.

• Data-driven decision-making with a focus on operational efficiency and profitability.

• High integrity and ethical decision-making in all business operations.

• Ability to prioritize, organize, and delegate tasks effectively.

• Excellent problem-solving, adaptability, and stress management skills.

• A professional and positive presence in all team interactions.

• A commitment to upholding company standards, policies, and safety regulations.

Qualifications:

• 3 years of management experience in front-of-house, back-of-house, or high-volume food service environments preferred.

• ServSafe Certification (or ability to obtain during training).

• Ability to pass a background check.

• Basic knowledge of bartending and kitchen operations.

• Strong multi-tasking and decision-making abilities in fast-paced environments.

• Proficiency in accounting, technology, and data analysis tools.

• Understanding of food, beverage, and labor cost controls.

Why Join Jack Stack & Storia Fine Catering?

• Be a part of a high-growth, industry-leading catering operation.

• Opportunity to lead, innovate, and make a direct impact on business success.

• Work in a collaborative, high-energy environment where your contributions are valued.

• Competitive salary, benefits, and growth opportunities within the company.

If you are a dynamic leader with a passion for operational excellence and team development, we want to hear from you!

Apply today and be a part of delivering remarkable experiences in catering and events!