Bilingual Peer Community Coordinator

Position Title: Bilingual Peer Support Coordinator

Department: Peer

Reports To: Peer Support Manager

Start Date: TBD

Employment Class: Full-time, Year-round

Pay Status: Non-exempt

Hours Per Week: 40

Location: Summit County, CO

Full Pay Range: $25.00/hr - $30.00/hr

Hiring Pay Range: $25.00/hr - $26.00/hr

Job Summary:

The Peer Community Coordinator reports to the Peer Support Program Manager. The Coordinator is responsible for collaborating with community partners to promote the program and recruit eligible participants and contractors. In addition to administrating the contract terms and agreed upon services to be completed by peer support contractors, the Coordinator is an active participant in program development and budget and grant management. Additionally, the Coordinator is responsible for gathering participant and contractor input to inform the design of a growing peer community. The Coordinator will largely be responsible for growing the different branches of Peer programming as needed in the community. They will also be the main back-up support for the Peer Support Program Manager.

Main Areas of Focus:

• Administrative 15%

• Community Relations and Outreach 15%

• Budget and Financial Management 5%

• Contractor Oversight / Data review 55%

• Direct Client Support 10%

Our Benefits Include:

• Five weeks of paid time off (PTO) per year, and additional personal time off as well as paid holidays.

• Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available)

• Flexible Spending Account (FSA) for health and dependent care expenses.

• Health Savings Account (HSA)

• Life Insurance and AD&D, covered by employer

• Employee Assistance Program (EAP)

• Short- and Long-Term Disability (STD, LTD)

• Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan)

• 403(b) Retirement plan

• Paid training and professional development opportunities

• Discounted ski passes and access to shared ski medallion

• Local recreation discounts and perks

• Wellness Stipend

Primary Duties:

• Coordinate the day-to-day operations of the ALMA and ACCION Peer Support Program, Latino Peer Community, and any future peer community growth

• Oversee the peer contractors who administer peer supports including intake and program exits, peer visits, and group services and determines if agreed upon services are completed as well as administrative support, required meetings, invoices, scheduling, performance, budgeting and grant deliverables etc.

• Conduct monthly one on one check ins with all contractors, as well as mandatory monthly in-person feedback meetings with contractors.

• Support the Parenting program by providing administrative, event planning, invoices, scheduling, and other duties as assigned.

• Assist the Program Manager in the design and administer the Parenting Tips by Text service offering relevant information in bi-weekly texts in English and Spanish to parents in Summit County.

• Audit data entry using a systematic reporting structure, reviews data for completion and program integrity and maintains confidential data entry standards

• Collaborate with all FIRC programs to ensure Social Determinants of Health are met through wrap-around supports and warm referrals

• Codevelop and maintain up to date Standard Operating Procedures (SOPs) and provide on-going training opportunities and support for the team of Peer Support Contractors.

• Collaborate with contractors to organize and facilitate the monthly support groups (Grupo and Grupitos)

• Plan and execute annual ALMA program graduation and 4 quarterly program events/workshops

Responsibilities include but are not limited to:

• When necessary, be available to back up the Program Manager with leadership support including timecards, scheduling, performance, and other duties as assigned to the Parenting program/staff.

• Collaborate with Program Manger on researching and analyzing community data to inform enhancement of the Peer Support Programs.

• Collaborate with Program Manager to develop systems related to program design and oversight including grant reporting, data auditing, monthly invoicing, and ongoing program evaluation

• Maintain strong partnerships with community organizations and statewide partners while representing FIRC’s mission, vision and values.

• Support outreach efforts to educate the community about Peer supports

• Stay current with community resources and agencies to help contractors make appropriate participant referrals.

• Facilitate opportunities for contractors to access optional support, education and resources

• Maintain client confidentiality at all times

• Other duties as assigned

The person we are looking for will be:

• Compassionate, empathetic, trauma-informed and culturally responsive, especially with people in distress

• Trustworthy and able to maintain confidentiality

• Reliable, flexible, and resourceful

• Independently motivated to manage a dynamic team of employees and contractors, community meetings, and follow up responsibilities

General requirements of the position include:

• Effectively demonstrate strong written and verbal communication skills in English and Spanish, required

• An understanding of, connection to, and ability to effectively communicate and engage with community members, especially the local Hispanic/Latino population

• Lived experience with mental and/or emotional health challenges preferred, in order to interact within a peer-to-peer model

• Prior experience working in the mental health or human services field preferred

• Prior supervisory experience preferred

• Valid Driver’s License and reliable transportation

• Applicants will be subject to a background check post-offer of employment

• Ability to work collaboratively and effectively within a team with attention to detail and ability to meet deadlines

• Computer skills and related software applications, including Microsoft 365 Suite

Physical requirements of the position include:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms

• Hand-eye coordination is necessary to operate computers and various pieces of equipment

• The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist

• The employee must frequently lift and/or move up to 20 pounds

Our Work Environment: