What are the responsibilities and job description for the BILLING COORDINATOR position at Fire Equipment Inc?
JOB TITLE : Billing Coordinator
DEPARTMENT : Finance
REPORTS TO : Accounting Manager
SUMMARY : The Billing Coordinator will assist with the overall billing process in the Accounting Department. Compile data and prepare invoices for billing purposes within assigned territories. Follow up with management as needed to ensure accuracy of the bill prior to delivery to customers. Assist with customer invoicing and accounts receivable functions.
DUTIES AND RESPONSIBILITIES :
- Prepare itemized statements, invoices and record amounts due for services rendered.
- Work closely with team members in the Purchasing, Service, and Sales departments to ensure accurate and timely billing of service work orders.
- Reconcile completed work orders in Salesforce system to create customer invoices. Utilize source information to ensure accuracy in customer billing, inventory, and various sales and financial reports. Source information may include quotes, emails, technician notes, internal comments, vendor invoices, etc. Review for correct cost.
- Resolve discrepancies in billing records, partnering with team members across the organization as needed.
- Contact customers to obtain or relay account information.
- Provide a high level of customer support to answer inquiries regarding account and billing details.
- Enter customer invoices into specific customer portals as required.
- Handle incoming phone calls to the organization, directing calls to the appropriate team member.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES :
QUALIFICATIONS :
COMPETENCIES :
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability / veteran
