What are the responsibilities and job description for the Customer Service Associate - Service Appointment Scheduler position at Fire N' Stone, LLC?
Fire N' Stone, a family-owned business based in Tilton, NH, is seeking a motivated individual to join us as a Customer Service Associate - Appointment Setter!
As a Customer Service Associate - Appointment Setter, you'll enjoy competitive pay, contingent on expertise. Additionally, there's an exciting opportunity to earn an additional $1/hour for each certification gained (up to 5 certifications). We offer company-wide benefits, including:
- Health insurance
- 401(k) plan
- Paid training
- Paid time off (PTO)
- Paid holidays
This is a full-time position with the flexibility to work either in-office or remote. If you're passionate about customer service and enjoy working in a positive and collaborative environment, we want to hear from you! If you've enjoyed working in the blue-collar industry this job is for you!
DISCOVER WHO WE ARE
Since 2009, our family-owned business has been a leader in providing top-quality design, sales, installation, and service for all chimney, fireplace, and stone needs. Our mission is to create warmth and safety in every home and business we touch. We foster an employee-first culture built on the principles of comfort, productivity, and support, ensuring our team thrives in a positive and collaborative environment. Join us today to receive great benefits as well as opportunities for advancement and growth. At Fire N' Stone, your success matters!
THE INS AND OUTS OF THIS CSR ROLE
Schedule:
Enjoy a full-time Monday through Friday schedule, typically between 8 AM and 5 PM, with flexibility as needed.
Day-to-Day:
Picture yourself as the linchpin in Fire N' Stone's operations. As a Customer Service Associate - Appointment Setter, you'll be the heartbeat of our full-service chimney company. You'll answer phones, manage databases, and schedule technicians seamlessly. Your role is integral to our established business, ensuring we thrive by interacting with clients, gathering information, and processing service requests. Join us in creating warmth and safety – your journey at Fire N' Stone awaits!
Qualifications:
- 2 years of experience with ServiceTitan
- Office experience in a trade industry, such as chimney, HVAC, electrical, etc.
- A current valid driver's license is required.
ADVANCE YOUR CSR CAREER TODAY!
Your journey to career advancement begins here! Our initial application process is designed to be quick, easy, and mobile-friendly, ensuring a hassle-free experience. Elevate your career with Fire N' Stone-where success awaits!
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 38 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $24
