What are the responsibilities and job description for the Host/Hostess position at Fire & Oak?
Job Summary
We are seeking a friendly and organized Host/Host to join our team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to warmly welcome guests, manage reservations, and ensure a smooth flow of service in the restaurant. This position requires excellent communication skills and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the seating chart and assign tables based on guest preferences and server availability.
- Handle reservations and walk-in guests efficiently to minimize wait times.
- Provide information about menu items and specials to guests as needed.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Collaborate with servers and kitchen staff to ensure timely service and guest satisfaction.
- Address guest inquiries or concerns promptly, ensuring a positive dining experience.
- Utilize POS systems, such as Aloha POS & Toast, for managing reservations and guest information.
Skills
- Strong communication skills to effectively interact with guests and team members.
- Experience with POS systems is preferred; familiarity with Aloha POS is a plus.
- Excellent hospitality skills with a focus on guest services and relations.
- Background in food service or hotel environments is advantageous.
- Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism.
- Strong phone etiquette for managing reservations and inquiries over the phone.
- A helpful attitude towards both guests and colleagues to foster a collaborative work environment.
Join our team as a Host/Host where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 30 per week
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $18