What are the responsibilities and job description for the Client Advocate position at Fire Protection Services, LLC?
Do you have a passion for customer service? Do you enjoy working as part of an energetic team to deliver exceptional internal and external customer satisfaction while driving revenue? If you answered yes, this could be the opportunity you've been looking for.
If you are a problem solver who has the ability to multitask in a fast paced environment and believes in putting people first, then we want to chat!
Fire Protection Services LLC is seeking a Client Advocate in our Perry office to take charge of maintaining and enhancing relationships with our customers while finding opportunities to expand on services provided. The ideal candidate will have superior time management and organizational capabilities and be able to demonstrate excellent interpersonal, communication and customer service skills.
The essential duties and responsibilities of this pivotal role include but are not limited to:
The ideal candidate will possess:
As a rapidly expanding company that empowers our Team Members, we provide opportunities for growth and advancement. Our culture recognizes and rewards those who embrace and embody our Core Values of Integrity, Collaboration, Accountability, Always Improving, Pleasant and Service Excellence. You will work with people who challenge, support and encourage you to set your goals and who will celebrate with you when you achieve them.
We offer:
Fire Protection Services LLC. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
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If you are a problem solver who has the ability to multitask in a fast paced environment and believes in putting people first, then we want to chat!
Fire Protection Services LLC is seeking a Client Advocate in our Perry office to take charge of maintaining and enhancing relationships with our customers while finding opportunities to expand on services provided. The ideal candidate will have superior time management and organizational capabilities and be able to demonstrate excellent interpersonal, communication and customer service skills.
The essential duties and responsibilities of this pivotal role include but are not limited to:
- Establishing and maintaining post-sales relationships with our entire client base
- Answering incoming calls
- Assisting with the completion of jobs and the collection of payments
- Following up on completed inspections, sending reports, and inquiringaboutproviding additional services
- Regularly checking in with clients between services
The ideal candidate will possess:
- Excellent written and verbal communication skills, including grammar and tone
- A customer service focus with the ability to overcome objections and retain customers
- Experience with a variety of software applications and the willingness to learn new platforms. ServiceTrade experience is a plus
- Flexibility and aptitude to handle a dynamic working environment
- Persistence to ensure effective communication with customers in order to identify and address their needs and concerns
- A team player mentality
- A high school diploma or equivalent
- Customer service experience of at least one year is preferred
As a rapidly expanding company that empowers our Team Members, we provide opportunities for growth and advancement. Our culture recognizes and rewards those who embrace and embody our Core Values of Integrity, Collaboration, Accountability, Always Improving, Pleasant and Service Excellence. You will work with people who challenge, support and encourage you to set your goals and who will celebrate with you when you achieve them.
We offer:
- Competitive base salary plus bonus opportunties
- Company health insurance and 401k
- Comprehensive PTO
Fire Protection Services LLC. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
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