What are the responsibilities and job description for the Customer Support Engineer position at Fireblocks Inc.?
A company is looking for a Frontline Support Engineer to deliver exceptional customer support in the cryptocurrency and DeFi space.Key ResponsibilitiesAct as a trusted advisor, managing customer inquiries with empathy and efficiencyProvide real-time technical support via communication tools, ensuring timely resolutionsCollaborate with internal teams on complex issues and contribute to process improvementsRequired Qualifications1-2 years of experience in customer support or a similar roleStrong troubleshooting skills with the ability to prioritize customer needsDemonstrated experience in managing complex issues with a proactive approachAbility to adapt quickly to changing customer needs and prioritize tasksCommitment to continuous learning in industry trends and technologies
