Operations Services Specialist I

For over 89 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments. 

Currently, we have an immediate opening for a Operations Services Specialist I to join our team! The Operations Services Specialist I is responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries. By interfacing with members by mail or phone, the specialist assists members by identifying financial needs and recommending appropriate FFCU products and services.

Primary Responsibilities:

• Processing daily incoming and outgoing mail, which includes picking up and dropping off mail at the post office. 
• Processing levies and subpoenas in accordance to established timeframes. 
• Researching general inquiries from members and third parties (e.g. shared branches).
• Processing wire transfers.
• Processing and managing member accounts (including dormant, inactive, deceased) and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, and transactions (e.g., membership changes).
• Scanning membership documents and adhering to the credit union’s record retention policy and procedure. 
• Recommending FFCU financial products and services to members to meet their individual needs

Basic Qualifications:

• Education: High school diploma or GED
• Experience in one or more of the following: banking, call center, and/or in a sales position. Minimum one year experience at a bank/credit union

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.