What are the responsibilities and job description for the Business Operations Manager (Remote) position at Fireflies?
Fireflies.ai is the #1 AI voice assistantautomating note-taking, making meetings searchable, and turning voice into action & insights. It integrates into Zoom, Google Meet, and all major web-conferencing platforms. Fireflies is trusted by over 20M users across 500k companies worldwide. Ramp recognized Fireflies as the 6th most popular AI platform behind OpenAI, Midjourney and Anthropic. Chances are you've seen Fireflies in one of your meetings!
As a Business Operations Manager at Fireflies, you will be responsible for a broad range of responsibilities across product operations, people operations, sales operations, and more. Coordinating work will require deep knowledge of the inner workings of the organization, as well as world-class operational execution skills. You will interact with employees on the team as well as key customers and C-level customer contacts as necessary. You'll work closely with the CEO's strategic objectives, translating these into tangible operational plans, and ensuring their effective execution.
What you get to do in this role :
- Strategic objectives : Translate strategic goals set by leadership into operational plans. Manage and oversee the execution of these plans to ensure alignment with company objectives.
- Product Ops : Assist in resolving P1 issues and incidents, effectively communicating downtime to end users. Mobilize pager duty for engineers and coordinate the incident response process.
- Sales Ops : Ensure contracts, invoices, and payment collections with larger customers are handled efficiently and accurately. Collaborate closely with the sales team to identify and implement improvements in our sales processes.
- People Ops : Oversee and manage the hiring and onboarding processes. Ensure that new hires are provided with appropriate training and resources
- Customer Ops : Work on identifying, procuring, and implementing the right tooling to automate and streamline our customer support ticket system.
- Procurement Ops : Negotiate contracts with vendors and partners, ensuring that we secure the best deals and establish beneficial relationships. Manage the setup of these tools across the team
- Building operations playbooks : Given our globally distributed and 100% remote team, you'll develop and implement operations playbooks to ensure smooth collaboration and communication across various time zones and cultures.
Example : Campfire Process, Security Officer PR Review Guide
Qualifications
To be successful in this role, we need someone who has :
You should have experience with :
Identifying, procuring, and implementing the right tooling
You should be a great communicator :
Values that are important to us :
Benefits :
About us :
At Fireflies.ai, we're dedicated to revolutionizing the way teams interact with AI in their daily workflows. Our inclusive culture champions security, innovation, customer experience, and growth. Backed by $19 million from top-tier investors like Canaan, Khosla Ventures, and angels from Slack, Facebook, Dropbox, Amazon, and Salesforce, Fireflies is driven by a passionate 100 member global team spanning 20 countries and every timezone. We're building a world-class, global-first team, and we dogfood our own product to do so.
We are an equal-opportunity employer and strongly value diversity at our company because our team will be stronger with different perspectives and experiences. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.