What are the responsibilities and job description for the Care Coordinator position at Firefly Home Care?
At Firefly Home Care LLC, we are looking for a compassionate, detail-oriented, and highly organized Care Coordinator to join our team. In this vital role, you will play a key part in ensuring our clients receive the highest level of care, all while overseeing and supervising a dedicated team of caregivers. Your ability to coordinate care efficiently, support caregivers, and be a resource for our clients will help make a meaningful difference in the lives of those we serve.
Key Responsibilities:
- Supervise Caregivers: Oversee caregivers, ensuring they follow company policies and procedures and deliver excellent care to clients.
- Client Intake & Home Evaluations: Travel to clients' homes for initial intakes and ongoing home evaluations, ensuring a personalized care approach.
- Review & Update Care Plans: Regularly update care plans and visit schedules to reflect clients’ evolving needs and preferences.
- Coordinate Care Across Teams: Work closely with internal teams and external providers to ensure coordinated care for clients at every stage of their journey.
- Manage Client & Caregiver Files: Maintain up-to-date client and caregiver files, ensuring compliance with policies and regulations.
- Handle Inbound Calls: Professionally receive and triage inbound calls, addressing client and caregiver needs promptly.
- Caregiver Onboarding & Training: Assist in caregiver onboarding, providing orientation and ongoing training to ensure the highest standards of care.
- On-Call Rotation: Participate in an on-call rotation to support clients and caregivers during non-business hours.
- Assist with Agency Operations: Support various agency operations to ensure smooth functioning.
Qualifications:
- Organized & Detail-Oriented: Ability to manage multiple tasks with precision and attention to detail.
- Fast-Paced Environment: Thrive in a busy, dynamic office environment and handle shifting priorities with ease.
- Strong Computer Skills: Proficiency in email, Microsoft Office, web searches, and related tools.
- Excellent Communication: Outstanding verbal and written communication skills for email, phone, and face-to-face interactions.
- Customer-First Attitude: A genuine passion for delivering top-notch customer service and providing the best possible care to our clients.
- Administrative Experience: Previous office administrative experience strongly preferred.
- Solid Work History & References: A proven track record of reliability and responsibility.
- Preferred Experience: Healthcare or home care administrative experience is strongly preferred.
Benefits Include:
- Competitive pay
- Paid vacation*
- Company-matched retirement savings*
- Company-paid telemedicine*
- Optional medical, dental, life, and disability insurance (employee-sponsored)
- Tuition reimbursement*
- Refer to company policies for eligibility requirements.
About Firefly Home Care LLC:
Firefly Home Care LLC is an independent, family-owned home care agency, proudly serving the communities of Middlebury and South Bend, IN. Alongside Firefly Home Health LLC, a licensed home healthcare agency, we provide compassionate, innovative care to individuals who wish to remain in the comfort of their own homes. We are committed to making a difference in the lives of our clients and their families by offering personalized, high-quality care.
Why Join Us? At Firefly Home Care, we are more than just a team—we’re a family. If you're passionate about making a real impact and enjoy working in a supportive and collaborative environment, we'd love to hear from you!
Ready to make a difference in your community? Apply today to join the Firefly Home Care family!
