What are the responsibilities and job description for the Solutions Engineer position at Firefly Integrations?
Solutions Engineer
Firefly Core Values are:
Our Core Purpose – Innovate and Simplify Experiences
Our core purpose revolves around innovation and simplification, which are key drivers of our business success. To fully embody this, we need to consistently find new ways to improve and simplify the technology we offer for both families and manufacturers, ensuring a seamless and intuitive user experience.
2. Our Core Values – Guiding Our Success
Our core values serve as the foundation for our company’s culture and how we achieve success. To truly live these values, we must incorporate them into every decision and action, ensuring they guide us in every aspect of the business.
Overview
As a Solutions Engineer, you will be the technical expert responsible for supporting our sales team by collaborating with customers to understand their needs and ideate solutions to meet those needs. You will play a key role in onboarding, supporting, and building long-term relationships with customers. If you enjoy solving complex problems with simple, unified solutions, we would love to talk to you!
Essential Duties & Responsibilities
- Work closely with customers to understand their technical requirements and tailor solutions to meet their specific needs.
- Ensure the logical and detailed conversion of customer and product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
- Capture, interpret, quantify, and document customer requirements in a clear and concise manner
- Communicate challenging, technical, and complex topics with a variety of stakeholders both internal and external from sales to engineering
- Maintain a holistic view of the system and ensure that each stakeholder's needs are met
- Coordinate with internal teams, including product development, production, and support, to ensure successful implementation and customer satisfaction.
- Provide technical guidance and support throughout the sales process, including product configuration, customization, and integration.
Basic Qualifications
- Bachelor’s degree in electrical engineering or related field or equivalent experience.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills with the ability to effectively communicate technical concepts to non-technical audiences.
- Ability to work independently and collaborate effectively with cross-functional teams.
Preferred Qualifications
- 3 years of experience as a Sales Engineer, Systems Engineer, or similar role.
- Strong knowledge of low voltage control systems
- Experience with CAN bus
- Experience in the RV industry
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Employment drug screening is required before hiring.
- Will Sponsorship Assistance be Required?
- Will you approve a complete background check should you be offered the position?
Education:
- Bachelor's (Preferred)
Experience:
- CAN Bus: 1 year (Preferred)
- Systems analysis: 2 years (Preferred)
- Relevant (RV): 1 year (Preferred)
Language:
- Fluent English (Required)
Shift availability:
- Day Shift (Required)
Ability to Relocate:
- Middlebury, IN 46540: Relocate before starting work (Required)
- Work Location: Hybrid remote in Middlebury, IN 46540