What are the responsibilities and job description for the Service Coordinator position at Firefly Recruiting?

COMPANY : MidPen Housing

At MidPen, we build communities that change lives and revitalize neighborhoods. We work every day to create a world where everyone has a quality home they can afford and equitable access to opportunity. Our goal is to develop communities that enhance cities and catalyze growth and opportunity for residents. With a “three companies, one mission” approach, we develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs to help our residents advance their well-being. We are one of the nation’s largest non-profit developers and owners of affordable housing — to date, we’ve developed over 120 communities across 11 Northern California counties and provide affordable homes for more than 20,000 (and growing) low-income working families, seniors, and people with special needs. The lack of affordable housing in the Bay Area is our reason for doing what we do, and we want you to be a part of the journey toward social, economic, and racial equity.

POSITION OVERVIEW

The Services Coordinator plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. The Services Coordinator provides access to and delivers programs such as : After School Program, Summer Program, Academic Support and College Readiness Assistance, ELL and ESL Programs, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Financial Stability and Capability Training, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events / interactions which builds trust and engagement.

ESSENTIAL DUTIES

Program Efficacy & Efficiency

Supports large properties or multiple properties with highly complex needs; inclusive but not limited to language needs other than English, crisis management, and / or resource scarcity support
Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
Conducts door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
Prepares and submits all necessary program documentation as required by MidPen and external agencies
Assists in and / or provide crisis intervention in situations of moderate to high complexity and provide appropriate follow-up (including but not limited to child abuse or adult abuse reporting)
Implements mandated reporting policies and procedures

Partnership Management

Familiar with Services’ partnership goals and selection criteria; actively engages and promotes property-level partners to support these goals / criteria and communicates with supervisor where improvements may be needed

Collaborates well with local community agencies in proximity to assigned property

Monitors provision of services provided by partners at assigned property

Customer Service

Supports property-level needs assessments and associated follow-up (e.g., community meetings)

Participates in development of property plans and is responsive to resident needs, including needs of high acuity populations, complex support requests and high volumes of support requests at larger properties

Communicates and executes actions based on needs assessment

Data-driven Decision-making

Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily / weekly / monthly basis)

Ensure timely property-level reporting, consistent with Services’ policies, procedures, and trainings

Effective Team Building

Participates in staff and team meetings, trainings, group outings and other site sponsored events

Models’ leadership at all levels and a can-do attitude with other team members

Apprises direct supervisor of activities and incidents in a timely manner

Cultivates collaborative relationships with Property Management and other colleagues

Performs other duties as assigned, including serving on longer-term working groups / committees within and / or outside of Services, supporting special projects and / or collaborating on the development of training and new initiatives

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and / or ability required.

Education and Experience

B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and / or training in community development, social services, or related field; OR equivalent combination of education and experience required

Minimum of one (1) year experience working in any of the following related areas required :

Families, adults and youth in a diverse population

Youth (5-12 age range) in a classroom or after school setting

Older adults / elderly support and / or service to those with acute health conditions

Experience supporting program and service implementation and coordination

Experience collaborating with local service providers

Knowledge, Skills, and Abilities

Demonstrated customer service orientation and excellent relationship-building skills and ability to productively resolve conflict

Excellent judgment, discretion, troubleshooting and creative problem-solving skills when working with families and students

Desire to work with high needs and untapped populations

Excellent attention to detail and organizational skills and demonstrated ability to work independently and as part of a team

Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual requirements are determined based on resident / property population and will be applied accordingly

Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations

Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor

Satisfactorily pass required background

Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation

Physical Requirements

Constantly perform desk-based computer tasks, frequently sitting

Occasionally stand / walk, reach / work above shoulders, grasp lightly / fine manipulation, grasp forcefully, use a telephone, sort / file paperwork or parts, lift / carry / push / pull objects that weigh up to 15 pounds

Rarely twist / bend / stoop / squat, kneel / crawl

Working Conditions

Must be available to work 9 : 00 AM - 6 : 00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7 : 00 PM, and occasional weekends required

Ability to travel between properties

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

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