What are the responsibilities and job description for the Host (Monday thru Friday 11am-2pm) position at Firehouse Grill & Brewery?
Job Summary
We are seeking a friendly and organized Host to join our dynamic restaurant team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a smooth dining experience. This role requires excellent communication skills, a passion for hospitality, and the ability to manage guest relations effectively.
Duties
- Greet guests as they arrive and provide them with menus.
- Manage reservations and seating arrangements to optimize flow and ensure guest satisfaction.
- Answer phone calls with professionalism, providing information about the restaurant and taking reservations.
- Assist guests with inquiries and provide recommendations on menu items.
- Maintain cleanliness and organization of the host stand and dining area.
- Collaborate with servers and kitchen staff to ensure timely service.
- Utilize the Future POS system for managing reservations and guest information efficiently.
- Handle guest complaints or concerns with empathy and professionalism, ensuring positive guest relations.
Skills
- Strong phone etiquette to handle incoming calls professionally.
- Experience in food service or restaurant environments is preferred.
- Excellent customer service skills with a focus on guest satisfaction.
- Familiarity with POS systems, particularly Future POS, is a plus.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong interpersonal skills to foster positive relationships with guests and team members.
- A genuine passion for hospitality and helping others enjoy their dining experience.
Join our team as a Host where your role is crucial in creating memorable experiences for our guests!
Feel free to stop by our restaurant and apply in person. Immediate interviews in person also!
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 6 – 15 per week
Benefits:
- Employee discount
Shift:
- Day shift
Work Location: In person
Salary : $13 - $15