Cage Operations Administrator

REPORTS TO :

Director of Cage Operations

SCOPE OF POSITION :

The Cage Operations Administrator is responsible for the selection, onboarding, and essential training of Cage Cashiers. This role ensures all accounting activities within the Cage Department are conducted accurately and efficiently, in compliance with all applicable laws, rules, and regulations of the Gaming Commission, Federal and State Tax Commissions, and established company policies, procedures, and Internal Controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following duties outline the primary responsibilities of this position. Additional duties may be assigned as deemed necessary by management. All duties must adhere to Tribal, Federal, and other applicable requirements, as well as organizational policies, procedures, and practices.

• Develop and execute a staffing plan for the Cage Department within the standards established by Cage leadership.
• Provide ongoing training and development to enhance technical, regulatory, and service expectations, addressing deficiencies as needed.
• Train all Cage Team Members on policies, procedures, and transaction processes; assist other team members within the Cage as required.
• Support the Cage Shift Manager in developing and implementing departmental policies and procedures to improve overall functionality.
• Assist Cage Team Members in understanding complex responsibilities within the department.
• Ensure the accuracy, security, and thoroughness of departmental records and reports.
• Facilitate the flow of information by attending, organizing, or facilitating departmental meetings.
• Maintain knowledge of Title 31 laws and the Company’s internal controls, policies, and procedures.
• Notify supervisors or other personnel of any significant or relevant changes affecting the department.
• Prepare and manage the master Cage Department schedule to ensure appropriate staffing and efficient time-off management.
• Assist Cage Management with administrative responsibilities and perform the duties of a Cage Supervisor as necessary.
• Implement and maintain efficient filing systems for departmental policies, training materials, and operational reports.
• Evaluate and recommend process improvements to streamline daily administrative operations.
• Coordinate and track departmental projects, ensuring deadlines and milestones are met effectively
• Uphold the highest level of confidentiality.
• Maintain a consistent and reliable attendance record in accordance with the FireKeepers Casino Hotel Attendance Policy.
• Monitor and organize departmental documentation to ensure records are current, accurate, and compliant with regulatory requirements
• Serve as an exemplary representative of FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES :

The Cage Operations Administrator carries out supervisory responsibilities in compliance with organizational policies and applicable laws. These include maintaining adequate staffing levels, interviewing and hiring Team Members, training, planning and assigning work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving issues.

MINIMUM REQUIRED QUALIFICATIONS

Applicants must possess the necessary education, training, and experience to perform the essential duties and responsibilities of the role effectively. FireKeepers Casino Hotel reserves the right to validate a candidate’s qualifications through interviews, testing, or other methods. The minimum requirements for this position include a high school diploma or GED, along with at least two years of experience in Cage Operations and one year of supervisory experience in the same field. Applicants with prior training experience are preferred. Exceptional communication, organizational, and analytical skills, as well as strong numerical aptitude and computer literacy, are essential for success in this role. Applicants must also be at least 21 years of age and proficient in both written and verbal English communication

The requirements listed below are generally representative of the education, experience, and skills and / or abilities required to enable one to successfully perform the essential duties and responsibilities :

GENERAL OR PREFERRED QUALIFICATIONS

Additional qualifications include college coursework in Accounting, Banking, Finance, or a related field. Preference is given to Applicants with prior experience in developing and administering training programs. Successful completion of FireKeepers Casino Hotel Track Training programs and being WEEA Certified is also highly desirable.

LANGUAGE SKILLS

This position requires strong language skills to effectively perform essential duties. The candidate must be able to read and interpret various types of documents, including safety rules, operating and maintenance instructions, and procedure manuals, ensuring compliance and proper execution of tasks.

Additionally, the role demands the ability to write clear and concise routine reports and correspondence that convey accurate and professional information. Strong verbal communication skills are also necessary, as the candidate must be able to speak effectively before groups of customers or employees, demonstrating professionalism and clarity in all interactions.

MATHEMATICAL SKILLS

This position requires proficiency in basic mathematical operations, including addition, subtraction, multiplication, and division, applied to whole numbers, fractions, and decimals. Additionally, the role necessitates the ability to work with advanced mathematical concepts such as probability and statistical inference, ensuring accurate and effective analysis in relevant situations.

REASONING ABILITY

Strong reasoning skills are essential for success in this role. The candidate must be able to define problems, collect data, establish facts, and draw valid conclusions. Additionally, the ability to interpret technical instructions presented in mathematical or diagram form and manage abstract as well as concrete variables is crucial to navigating the complexities of this position.

PHYSICAL & ENVIRONMENTAL DEMANDS :

The physical and environmental demands of this position are representative of the requirements for successful job performance. Reasonable accommodations may be provided for individuals with disabilities.

The role regularly requires the ability to talk and hear, and frequently involves standing, walking, sitting, and using hands to handle objects or controls. Occasionally, tasks may require reaching with hands and arms, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work is performed throughout various areas of the facility, with noise levels that can range from quiet to loud, depending on the nature of business activities.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as : (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa / Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.